office system in case studies
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Concert hall makes sure callers don't sing the blues
Case Study Before 2006, the building was supported by two analogue telephony systems: one serving the box-office and one for back of house departments. The old system couldn't provide the right level of customer care. [30 May 2007]
Council saves by streamlining PC procurement
Case Study In 2003, the council held around 7,500 PCs, with 3,000 for office workers and the rest situated in its schools. Alongside the refreshed server architecture, the authority was also implementing a CRM system and ERP, supplied by Oracle. [11 May 2007]
St Paul's Cathedral upgrades shopping tech
Case Study I have an off-site office and the new system makes it easy to find out what's going on. St Paul's Cathedral Enterprises MD, Mark McVay, explained the cathedral's retail arm has used electronic point of sale (Epos) for 12 years, based on a DOS... [09 May 2007]
Paymaster saves £300k with mainframe move
Case Study Ralph Tigwell, CTO of Paymaster, told silicon.com the company's IT system is "basically the back-office functioning of the Bank of England" and it processes around 9.5 million payable orders per year with a total value of around £7bn. [08 May 2007]
Comic Relief gets IT ready for donation deluge
Case Study The charity has opened up its back office with 10,000 operators using a computer system to input donations - and the other 3,500 sticking with the previous paper and pen-based system. The infrastructure is also dealing with even more data as the... [15 Mar 2007]
Property managers bin BlackBerrys
Case Study When staff carry out visits to properties they no longer have to record data on paper forms, which then have to be inputted into a system and sent to clients once they return to the office. Property management company Nelson Bakewell has ditched... [06 Mar 2007]
New Star beefs up disaster recovery
Case Study The company is replicating Microsoft Exchange data between its Knightsbridge office and its disaster recovery site in Docklands, using software from SteelEye Technology. The firm's London office was the first location to go live more than six... [15 Dec 2006]
Digital archive replaces paperwork at Lloyd's Register
Case Study We used to have crates of paperwork piled up all over the office but now we only see about 10 per cent of the drawings and the rest is to records for scanning," Neasham explained. As the ship is designed and built we are accruing a lot of... [02 Nov 2006]
Great Ormond Street Hospital overhauls IT
Case Study The Great Ormond Street Hospital Children's Charity (GOSHCC) will make it easier for donors to give money online by integrating the website with its back office systems and integrating a customer relationship management system with finance... [07 Sep 2006]
Sage signs schools science supplier deal
Case Study Currently the system supports 55 users, including sales reps and office staff, and Palser said most have adapted very quickly to using the service following a rollout which took around six weeks. He said: "The switch has made information far more... [06 Sep 2006]
Newcastle City Council saves millions from IT overhaul
Case Study Thanks to back-office automation, payroll and HR headcount was cut by half. In the IT department, the new thin client system meant fewer IT staff were needed to support users' desktop PCs, and the fact the council was no longer developing its own... [15 Jun 2006]
Newspaper cuts costs with mainframe migration
Case Study Express Newspapers development manager Simon Cohen explained: "The system controls getting our main product - the newspaper - from an editorial office to all the print sites around the world. With an office move looming, the company had to choose... [27 Feb 2006]
London borough frees up access to its info
Case Study The council decided to use Microsoft Office SharePoint Portal Server 2003 for the publication scheme and Ciber UK to make it run on the website. The payments system has also enabled local children involved in youth enterprise schemes to sell goods... [04 Jan 2006]
Alliance & Leicester brings intranet closer to staff
Case Study The responsibility for connecting 9,000 staff over the intranet - at A&L's head office, 250 regional branches and seven UK-based call centres - rests with the corporate communications unit. Around another 20 to 25 acquired "very basic in-house... [11 Nov 2005]
Environment Agency cleans up with CRM
Case Study We decided to deliver a national customer call centre to be a front office for the organisation, especially in terms of information requests and licensing and permits. The Environment Agency's internal IS helpdesk is also using the same system to... [29 Sep 2005]
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