agent

Insurer monitors staff use of PCs

Case Study The MAS package uses a software agent to capture data such as applications opened, files saved or printed, and whether devices such as USB memory sticks have been attached. And while some of the data the agent collects can be found in other places...

Tags: desktops

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[07 Mar 2006]

'Electronic kitchen table' a hit for bank

Case Study If a bank redesigns the site, the agent has to be updated as well. First Direct has integrated its account aggregation service with its customer relationship management systems to help it better target offers to its customers.

Tags: first direct, case study

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[15 Aug 2005]

Council tenants text for better homes

Case Study The text messages are converted to email and answered by a call centre agent. The agent then sends back an email, which is again converted into a text and sent to the customer's mobile phone. The texts cost four pence each, which Neil said seemed...

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[06 Jul 2005]