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SMS reminders help NHS tackle forgetful patients

Case Study The search can be done and sent within about 15 minutes, whereas if you're targeting about 200 patients for a particular campaign you've got to type up the original letter, mail merger it with all the 200 names, fold it up, stamp it, put it in the...

Tags: doctor, sms, text, message

[07 Jan 2008]

How Norwich Union computes pay-as-you-drive

Case Study As far back as 2003 word got out that insurer Norwich Union (NU) was working on a pay-as-you-drive (PAYD) in-car 'black box' device. The Teradata box worked at a fraction of the cost of in-house servers running IBM's AIX flavour of Unix.

Tags: norwich union, teradata, road pricing, driver

[27 Nov 2007]

Bean counters spice up client relations with Sage

Case Study The software has been up and running for around five years - and has evolved from a "vanilla, out-of-the-box'" implementation to a heavily customised one, said Cocks. Chartered accountant firm Taylor Cocks has used Sage's SalesLogix CRM product to...

Tags: sme, data, crm, sage

[15 Oct 2007]

Concert hall makes sure callers don't sing the blues

Concert hall makes sure callers don't sing the blues

Case Study Before 2006, the building was supported by two analogue telephony systems: one serving the box-office and one for back of house departments. Home of the Proms the Royal Albert Hall (RAH) has updated its call centre systems to make sure music fans...

Tags: ip telephony, albert hall, case study

[30 May 2007]

Virtualisation helps teachers slash electricity bill

Case Study King added that although there are no exact figures this equates to a quartering of the amount of power being used - because four virtual servers can now run from one physical box. The Association of Teachers and Lecturers (ATL) has reduced the...

Tags: strorage virtualisation, storage virtualisation, server virtualisation, electricity

[26 Mar 2007]

Arsenal FC emails get 'bouncebackability'

Case Study Arsenal football club has protected itself against costly email problems, which could in extreme cases jeopardise player transfers, by rolling out archive and restore software from CA. The Mail Manager product will allow for the quick restoration...

Tags: arsenal, ca

[17 Nov 2006]

Holiday resort slashes time for data queries

Case Study The transformation of the data and the subsequent analysis would take a long time, and in some cases the administrator would report that the query was too complex and would "blow up the box", said Verhoeff.

Tags: business intelligence

[26 Oct 2006]

London council improves search with Google

London council improves search with Google

Case Study Pillai said: "In terms of getting it installed we had it out of the box and working within 15 minutes. Camden Council is making it easier to find information on its websites and intranet by installing Google search technology.

Tags: google

[09 Jun 2006]

RFID revs up parts delivery for Ford production line

RFID revs up parts delivery for Ford production line

Case Study The tags are about the size of a small box of matches. TNT Logistics is hoping RFID technologies will slash costs by preventing delays and reducing inventory for Ford's newest truck plant. The company runs the Materials Support Centre (MCS) for...

Tags: rfid

[13 Mar 2006]

Alliance & Leicester brings intranet closer to staff

Case Study He also considers Percusion's experience with other financial services firms was a tick in the right box. Alliance & Leicester has had a wide-ranging intranet for more than five years but recently decided it was time for an upgrade.

Tags: intranet, alliance & leicester

[11 Nov 2005]

Wireless prescription helps doctors speed up treatment

Case Study We are [now] seeing standard products out of the box ready to go. The Royal Group of Hospitals in Belfast is using a new £150,000 secure wireless network to speed up the treatment of patients and to keep better check on vital supplies.

Tags: wireless, nhs

[06 Oct 2005]

Policy 'safe' keeps staff compliant

Case Study The system allows staff to tick a box to say they have read a particular policy, and allows managers to run reports to see who has read it. The system also makes it easier to keep staff updated on changes to policies: "You can send out a message...

Tags: staff compliance, firstassist

[09 Aug 2005]

Insurer slashes servers down from 100 to just six

Case Study What we decided we needed was a single box configuration for development/test/user acceptance testing, a three box configuration of eight-way Intel servers for production, backed with an IBM storage area network, with this configuration being...

Tags: markel, case study

[26 Jul 2005]

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