change management in case studies
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Arts Council gets tech troubleshooting boost
Case Study Currently, the Council chiefly uses Sunrise's incident management functionality but may add change management functionality and other Itil modules in the future. The Arts Council England... [09 Apr 2009]
figleaves.com tries Red Hat for size
Case Study As with anything that grows over time, the management of [the old platform] becomes cumbersome and time-consuming and needs a lot more work than something that's provided by a best of breed provider," he said. [02 Feb 2009]
Cern keeps an eye on its assets
Case Study The engineering support team is using Infor's enterprise asset management (EAM) software to keep track of items ranging from those used in the particle accelerator - such as huge magnets and cryogenic equipment - to... [20 Oct 2008]
Danone on health kick with Itil
Case Study Most challenges lay in the area of change management. He added: "Of course you stumble over certain technological challenges but in hindsight if you compare them to the change... [30 Jul 2008]
Law firm gets SaaSy with email security
Case Study International law firm Ashurst LLP has turned to web-based email management to help drastically reduce spam and free up time for its tech team. Ashurst has been using technology from email management... [15 Jul 2008]
PA spreads the news on open source
Case Study Press Association (PA) is moving to an open source platform for its editorial content management system (CMS) to take advantage of flexibility and cost benefits. Speaking to silicon.com, Paul Berman, IT development... [20 Mar 2008]
Rotherham NHS ups network access security
Case Study The NHS is constantly in a state of change as staff move jobs or leave the profession. The trust has now implemented Quest's ActiveRoles Server, which integrates its Microsoft Active Directory network... [25 Jan 2008]
Blackpool saves £2m with contact management
Case Study He decided to consolidate citizens' records as a resource that would be shared by a number of departments, based around a contact management system provided by software and services specialist Lagan. The technology did... [06 Aug 2007]
It's good to talk, says supermarket chain
Case Study Sales information flowed down to the store and stock management issues flowed up to HQ.silicon.com Retail & Leisure According Somerfield's head of sourcing and IT services, David Heyes, conferencing was already being... [13 Jun 2007]
Lloyds TSB banks on SAP SRM
Case Study Capgemini assisted the transition to the new system, by advising on supplier engagement and providing the change management involved in moving staff onto the new system. The bank recently completed the... [12 Jun 2007]
Council saves by streamlining PC procurement
Case Study There was no clear procurement management process. During 2003 the authority underwent a change programme and centralised its IT function - and it was then the council realised the high cost of its PC... [11 May 2007]
British Energy lights up with SOA
Case Study The move to SOA has forced the company to change the way it thought about the development and management of business services and IT operations. British Energy's trading division has adopted a... [02 May 2007]
Itil is good medicine for Barts
Case Study Initially, the Trust identified problem management, change management and service level agreement as the three processes that would deliver the biggest benefits. Itil - or IT... [11 Apr 2007]
Newcastle City Council saves millions from IT overhaul
Case Study It also involved automating business processes such as payroll, digitising document management, rationalising Oracle database licensing and setting up a call centre for contacting the council. Fujitsu provided expertise... [15 Jun 2006]
Punch Taverns improves performance with BI
Case Study This means that business account managers are able to get very detailed information on profit and loss, sales and management performance both at an individual pub level and at a company level. Rowling said: "We can... [12 Jun 2006]
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