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Pitney Bowes boosts efficiency with mobile worker app

Case Study Pitney Bowes has boosted the productivity of its field force engineers with a mobility app to enable on-the-fly access to core Siebel and SAP systems. The company, which supplies mailroom equipment such as franking machines to offices, has deployed...

Tags: pda, sap, siebel, mobile worker

[08 Apr 2008]

Students get blanketed in wi-fi at Brum uni

Case Study Birmingham's wi-fi network, which began life three years ago, is costing around a quarter of a million pounds - on top of a much more expensive core fibre network (in the region of £12m). The wi-fi network would have cost more but the university...

Tags: wi-fi, security, birmingham, wired

[18 Mar 2008]

Denplan bites hard on document automation

Case Study Denplan head of IT Phil Metcalf said the company's existing legacy systems had a number of template documents used to communicate with customers at set times hardwired into core code. Dental payment plan provider Denplan has implemented a document...

Tags: crm, compliance, document management

[17 Jan 2008]

Specsavers boosts customer vision with CRM system

Case Study Specsavers IT accounts manager Chris Corbin explained: "With the company growing exponentially we need better core data, so that customer contact agents could respond quickly to enquiries and easily review previous purchasing histories.

Tags: specsavers, call centre, crm, retail

[04 Jan 2008]

Betfair betting engine goes supersonic

Case Study Betfair has developed a new core betting engine that can process staggering volumes of bets per second and significantly reduce the cost of each transaction. The engine hasn't been installed into Betfair's core systems yet and Carter couldn't give...

Tags: betting, betfair, transaction processing, volume

[15 Nov 2007]

TalkTalk Direct gets faster on its feet

Case Study The business process outsourcing division of Carphone Warehouse upgraded to Fujitsu Siemens Primepower servers to run its core systems - including CRM, billing and reporting apps - between August last year and January 2007.

Tags: carbon, speed, energy, fujitsu siemens

[11 Oct 2007]

Betbrokers fancies Sapphire's form

Case Study The system was at the core of Betbrokers' public offering and software specs were written into the proposal, so the technology had to be robust enough to reassure investors. Gambling company Betbrokers has used a Russian services company to develop...

Tags: russia, brokering, betting

[19 Sep 2007]

Supercomputer helps cut drug research time

Case Study The supercomputer has been in place for around four months and uses 24 IBM System x3655 servers with AMD dual core processors. Scientists are making the most of supercomputing technology to carry out research that could radically speed up the...

Tags: research, supercomputer

[18 Sep 2007]

NHS trusts to save £5.5m from outsourcing contract

Case Study As part of the contract, Xerox is providing core office functions to eight NHS trusts, such as copying, faxing, printing, scanning, storage and the retrieval of administrative documents and research papers.

Tags: xerox, outsourcing, nhs

[14 Sep 2007]

Carpetright rips and replaces to keep up with growth

Case Study Woosey started an evaluation of core systems in 2003. With core systems so closely linked to EPOS, Woosey needed a seamless architecture. He chose SAP for the core, with Microsoft Dynamics supplied by K3 for the store-side solution.

Tags: erp, microsoft, sap, epos

[25 Jun 2007]

Linux move reaps dividends for stockbroker

Case Study Wheeler said the company now has a "core, stable and fairly bomb-proof platform". Since stockbroker Redmayne-Bentley revamped its IT infrastructure with a move to Linux the business has been reaping the rewards.

Tags: migration, unix, open source, linux

[18 May 2007]

Paymaster saves £300k with mainframe move

Case Study Financial services provider Paymaster has saved money and speeded up its operations by modernising its core banking systems and moving to a Windows server environment. Paymaster used Micro Focus application modernisation technology to move its core...

Tags: mainframe

[08 May 2007]

Virtualisation powers up energy group

Case Study In August 2005 the company had to consolidate its IT infrastructure by moving five individual business units onto one core system. Energy company E.ON has shifted to a virtualised infrastructure to help it save money and make the most of its...

Tags: virtualisation

[23 Apr 2007]

Property managers bin BlackBerrys

Case Study Now workers who regularly go out into the field will be equipped with either an M600, an M30100 or a C600 Orange-branded HTC device and will have access to the core nuggets of their PIM (personal information management), namely contacts, calendar...

Tags: windows mobile, nelson bakewell, property management, microsoft windows mobile

[06 Mar 2007]

What's the deal with BlackBerry-flavoured Coke?

Case Study Morning joked: "For some of the folks on my team, that's a core business app now. With nearly 4,000 BlackBerrys across 75 countries and numerous carriers, Coca-Cola boasts one of the largest deployments of RIM's signature handhelds.

Tags: blackberry, coca cola, rim, coke

[17 May 2006]

Bogus insurance claims caught by data sifting

Case Study Still explained: "Our core business is insurance and a company like MMA couldn't bring the economies of scale needed to a job like that. Insurer MMA is catching fraudulent claims and cutting its costs by analysing its claims data more effectively.

Tags: insurance

[22 Nov 2005]

Health insurance giant opts for IT "heart transplant"

Case Study Health insurance provider HSA is working on a £10m IT "heart transplant" which will replace the core administration systems with a new web-based system. The company was reluctant to build the new system from scratch - as it would take too long...

Tags: hsa, case study

[23 Jun 2005]

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