crm in case studies
Calor Gas smelling of tech success
Case Study Check out silicon.com's latest Cheat Sheets… BBC iPlayer Galileo CRM Biometrics Encryption The company used Tibco to integrate its JD Edwards (JDE) enterprise resource planning (ERP) system with its Onyx... [17 Mar 2008]
National Carphones dials in to SaaS
Case Study National Carphones is using on-demand CRM software - software as a service (SaaS) - to help boost its growing business. The mobile equipment fitting company has been using the SaaS CRM software from Netsuite for almost two years and says it has... [13 Mar 2008]
Specsavers boosts customer vision with CRM system
Case Study Specsavers has beefed up the CRM systems at its Nottinghamshire call centre to get a single view of its customers. Specsavers was in danger of damaging that brand through outdated customer data management, prompting it to install a dedicated CRM... [04 Jan 2008]
Bean counters spice up client relations with Sage
Case Study Chartered accountant firm Taylor Cocks has used Sage's SalesLogix CRM product to streamline its client relations. After considering rival offerings from the likes of Siebel it selected Sage's SalesLogix offering, supplied by CRM services company... [15 Oct 2007]
TalkTalk Direct gets faster on its feet
Case Study The business process outsourcing division of Carphone Warehouse upgraded to Fujitsu Siemens Primepower servers to run its core systems - including CRM, billing and reporting apps - between August last year and January 2007. [11 Oct 2007]
Council saves by streamlining PC procurement
Case Study Alongside the refreshed server architecture, the authority was also implementing a CRM system and ERP, supplied by Oracle. Northumberland County Council (NCC) has slashed its PC maintenance bill by streamlining and outsourcing its procurement. [11 May 2007]
Deutsche Bank looks to Russia for 'Six Degrees' of CRM
Case Study As a result of the success of the project, Deutsche Bank has now extended its relationship with Luxoft and the two companies will work together to further develop the Client First CRM system and market it to other organisations worldwide. [16 Mar 2007]
Sage signs schools science supplier deal
Case Study Scientific & Chemical Supplies, a major supplier to the education system of scientific goods and services, has signed an £80,000 deal with UK software company Sage to use its suite of CRM and ERP applications. [06 Sep 2006]
Newcastle City Council saves millions from IT overhaul
Case Study The council undertook a four-year IT transformation programme with support from Fujitsu Services which included adopting a new client-server infrastructure based on Fujitsu Prime Power boxes, moving to SAP applications for HR and payroll and... [15 Jun 2006]
What's the deal with BlackBerry-flavoured Coke?
Case Study Morning also revealed that CRM is now mobilised at Coca-Cola but, thanks to the company's legacy systems, in-house techies were tasked with creating an application for the handheld. He said: "We looked at the BlackBerry-friendly CRM applications... [17 May 2006]
Data clean-up pays off for Business Link
Case Study As if to demonstrate that not all business intelligence projects are successful, Pratt said a recent Cognos business intelligence project centred around the BLL's PeopleSoft CRM system has been scrapped after failing to work properly. [09 May 2006]
Staffordshire councils save millions by joining forces
Case Study The councils, known as Staffordshire Connects (SC), estimate they saved a one-off total of £1.8m through joint procurement - £1.5m of which was through the use of CRM. The most important of those was CRM. [04 May 2006]
Environment Agency cleans up with CRM
Case Study The Environment Agency is expanding the capabilities of its call centre and extending its use of customer relationship management (CRM) technologies to create an end-to-end view of enquiries from the public. [29 Sep 2005]
'Electronic kitchen table' a hit for bank
Case Study Recently the bank has upgraded the system again so it connects with First Direct's CRM systems. We already have a sophisticated CRM system and now we are adding to that with [this] external data," he added. [15 Aug 2005]
Councils combine to streamline services
Case Study It is also working on back-end infrastructure and improved customer relationship management (CRM). Cunningham said the plan with CRM is to start relatively shallow but very broad - CSD plans to have 400 services connected to its CRM system by the... [05 Jul 2005]
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