customers in case studies
Renault goes multilingual
Case Study It means you give dealerships tools, process and production of a very good level to help them and to permit them to offer the best performance for the customers. Car maker Renault has used translation technology to... [06 Jun 2008]
Vista basks in public sector praise
Case Study Microsoft's Windows Vista operating system, launched in January 2007, has had a mixed reaction from pundits and potential customers and there is still a strong inclination among the company's user base to cling on to... [30 May 2008]
Travel site bookings fly when glitch fixed
Case Study Customers have increasingly embraced the internet as a way of buying holidays and Thomson's web offering is a key part of its showcase. Thomson relaunched its thomson.co.uk website about a year ago, with a new search... [09 May 2008]
Pitney Bowes boosts efficiency with mobile worker app
Case Study The system also means customers can be kept up to date on the progress of their service request - and customers can be billed more efficiently because invoices can be processed as soon as the engineer's... [08 Apr 2008]
Musical retailer improves stock visibility
Case Study It is also integrated with the company's delivery systems and its website, so that orders can be made online by customers out of store hours and only needs to be approved the next morning for items to be sent out. [08 Apr 2008]
National Carphones dials in to SaaS
Case Study National Carphones’ customers are benefiting as well. Anderson said: "It also enables our customers to log in which is a great thing as well. National Carphones is using on-demand CRM software - software... [13 Mar 2008]
Shipping company to slash CO2 and power costs
Case Study The system will make ISS' information more accessible to customers and staff, making data easier to manage and protect and helping to ensure that branch offices around the world get fast, LAN-like application performance. [21 Feb 2008]
Scottish Re evaluates risky data
Case Study Reinsurer Scottish Re Group has introduced an electronic data interchange (EDI) system for its customers to help the company manage risk on the 'lives' it takes on.silicon.com Financial Services Get the latest financial... [04 Feb 2008]
Comparison site gets smart to beat that competition
Case Study The company's founder and managing director John Paleomylites explained the launch team was drawn from the data security sector in 2005 and was looking at how the web could be used to collect quality data from customers. [29 Jan 2008]
Denplan bites hard on document automation
Case Study Dental payment plan provider Denplan has implemented a document automation system to update communications with customers more flexibly and comply with new regulations.silicon.com Financial Services Denplan head of IT... [17 Jan 2008]
Specsavers boosts customer vision with CRM system
Case Study Specsavers has beefed up the CRM systems at its Nottinghamshire call centre to get a single view of its customers. This meant Specsavers could not keep an accurate record of its dealings with customers... [04 Jan 2008]
Monarch soars with Google search tech
Case Study The company went live with the tech at the beginning of November as a low cost way of reducing the need for emails to be sent by customers to have their queries answered. Monarch Airlines has recently started to use... [03 Dec 2007]
How Norwich Union computes pay-as-you-drive
Case Study However, with in-car devices and customers now numbering more than 100,000, the kind of serious number crunching that needs to be done is based on software from datawarehousing stalwart Teradata, an independently NYSE-... [27 Nov 2007]
TNT speeds data flow with handy hardware
Case Study Delivery company TNT Express UK has upgraded its range of mobile computers to improve the flow of data through its systems and provide greater 'trace and track' visibility of deliveries for customers. [16 Nov 2007]
Somerfield gets serious about wireless security
Case Study Somerfield head of corporate business control, Colin Clark, told silicon.com he was concerned about the potential risks involved with transferring sensitive data, such as customers' cash card details, across a wireless... [05 Nov 2007]
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