functions and in case studies
Suffolk Councils join up IT to save costs
Case Study Clearly there are areas where the two organisations' services overlap, making the decision to merge some of the back-office functions a logical step. Suffolk County Council and Mid Suffolk District Council have merged IT departments in a wider... [05 Feb 2008]
Somerfield gets serious about wireless security
Case Study Somerfield has outsourced a number of back-office functions and an illustration of this more relaxed security policy is the opening up of three wireless hotspots for third-party contractors to use Somerfield's network at the HQ. [05 Nov 2007]
Betbrokers fancies Sapphire's form
Case Study IT director Carl Whitehead wanted a system that could handle the brokers' need for fast accurate access to betting data, report on that ongoing state of business across the company and be used for back-office functions. [19 Sep 2007]
NHS trusts to save £5.5m from outsourcing contract
Case Study As part of the contract, Xerox is providing core office functions to eight NHS trusts, such as copying, faxing, printing, scanning, storage and the retrieval of administrative documents and research papers. [14 Sep 2007]
Carpetright rips and replaces to keep up with growth
Case Study The Dynamics software fulfils order processing and inventory management functions in a way that is easy for non-technical staff to use on the sales floor. Carpetright is rolling out a rip-and-replace solution to streamline its IT systems following... [25 Jun 2007]
Concert hall makes sure callers don't sing the blues
Case Study In early 2006, Woods decided a new system was needed - flexible enough to deploy functions when they were needed at peak times but would remain dormant at other times. Home of the Proms the Royal Albert Hall (RAH) has updated its call centre... [30 May 2007]
Sage signs schools science supplier deal
Case Study He said: "The switch has made information far more visible and created greater transparency across the business," adding office staff can now more quickly access customer records and move across various account functions - efficiencies which will... [06 Sep 2006]
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