global business process in case studies
How outsourcing saved Zurich's IT
Case Study He warned companies at the start of the outsourcing process to expect revenues and efficiency to initially slump, saying it would take about three years for gains to be realised. In 2003 Zurich Financial Service's... [10 Jun 2008]
Betfair betting engine goes supersonic
Case Study Betfair has developed a new core betting engine that can process staggering volumes of bets per second and significantly reduce the cost of each transaction. He said the only solution was to develop a system that could... [15 Nov 2007]
Engineers use their SaaS for recruitment
Case Study The overall cost per hire has been reduced by 60 per cent since the SaaS system was introduced because the creation of candidate shortlists and reviews for hiring managers is easier and the candidate is engaged with the... [25 Apr 2007]
AXA cuts out the paper chase
Case Study AXA Assistance is using a fax-to-email service to process the thousands of pages of information it gets from people who have accidents or fall sick while travelling abroad. This system takes much of the paper out of the... [18 Oct 2006]
Unilever scales an Iron Mountain
Case Study The system runs in the background, allowing users to go about their normal tasks so that they don't have to get involved in the process. Farah told silicon.com that history and a record of human error, has shown that the... [21 Aug 2006]
Bank automates to boost customer service
Case Study The financial services company has settled on Pegasystems' SmartBPM as its enterprise business process management (BPM) toolset. He added: "Wherever we have a work-flow process to... [06 Feb 2006]
Document project pays dividends for stockbroker
Case Study Last year the company, the largest independent private client portfolio manager and stockbroker in the UK, decided to send out new terms and conditions to its entire customer base, a process known as repapering. [12 Jul 2005]
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