global support in case studies
Danone on health kick with Itil
Case Study Until a few years ago, the food manufacturer operated a fairly localised IT and support infrastructure where processes varied significantly across the organisation. The BMC technology ensured that best practice was used... [30 Jul 2008]
Renault goes multilingual
Case Study Car maker Renault has used translation technology to convert its product documents into 23 different languages to support its expanding global car dealership network. Using technology from... [06 Jun 2008]
McLaren in pole position with data
Case Study Read more on how F1 relies on technology F1 champions put their faith in technology Photos: The tech driving Renault Formula 1 Q&A: Alex Burns, COO at AT&T Williams F1 team AT&T backs F1 in bid to go global... [03 Mar 2008]
Multiple choice helps council IT measure up
Case Study Around 60 mostly junior IT support staff took the questionnaire just before Christmas and team managers are now evaluating the results in conjunction with internal competency frameworks "to ensure staff are up to scratch... [24 Jan 2008]
AstraZeneca brings its email bang up to date
Case Study The old system was becoming out of date from a support point of view. This eventually went up to 2,000 migrations per day after HP introduced some new processes and the central support centre was up and... [23 Jan 2008]
Testing boosts Friends Provident's ecommerce apps
Case Study We were looking for a test management product that we could roll out easily and quickly and would support people working geographically apart," he added.silicon.com Financial Services The testing software gets regular... [08 Nov 2006]
What's the deal with BlackBerry-flavoured Coke?
Case Study There might be a couple of dozen users in Mexico, so deskside support may not be as familiar with the BlackBerry as in the US. Morning said he has spotted a tool that will allow deskside support remotely... [17 May 2006]
Bank automates to boost customer service
Case Study HSBC said the ability of the software's J2EE architecture to support the bank's next-generation architecture was also a key to its selection. Initial projects include the Securities, Asia Pacific Retail Lending and the... [06 Feb 2006]
Bank "maps" its way through SOX maze
Case Study Companies need to understand how their back office systems support financial data processing - and show that they have the right IT governance in place. Stephen Ashton, director of global IT business... [15 Nov 2005]
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