handled in case studies
Arts Council gets tech troubleshooting boost
Case Study What we were aiming to do was to have a consistently good service - Itil procedures meant that all calls will be handled same way so we could set a clear expectation to staff of what would happen. The Arts Council... [09 Apr 2009]
Dorset gets its shared services motor running
Case Study Dorset County Council handled the implementation of the shared services middleware provided by asset management company Exor and the project has allowed each local authority to save money in terms of staff costs, with... [03 Feb 2009]
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