information manager in case studies
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Law firm gets SaaSy with email security
Case Study Speaking to silicon.com, IT systems manager at Ashurst, Paolo Picone, said: "It became apparent that we were spending more time than perhaps was efficient actually dealing with those issues rather than actually concentrating on the job in hand of... [15 Jul 2008]
Travel site bookings fly when glitch fixed
Case Study Thomson Holidays ecommerce manager George Nolan said: "The traditional testing products tell us a lot about what is going on in the site but they don't give us a lot of information about how many attempts to purchase are failing and why. [09 May 2008]
Publisher purges thousands of unlicensed fonts
Case Study Roy Smith, information systems manager at Faber, said rogue fonts had built up over time as demand for a wide range of fonts within the design department grew. Publishing giant Faber & Faber is wiping away the chance of costly law suits by using... [22 Feb 2008]
BA puts faith in IP at Terminal 5
Case Study Speaking to silicon.com, Phil Hawker, communications networks manager for BA said: "We're live and we're up and running. The systems running on the network include passenger check-in, ticketing and departure control information, along with crew... [08 Feb 2008]
PDAs to fight war on hospital wear and tear
Case Study Repairs manager Peter Hurst said the system has shaved vital minutes off the time it takes to manage jobs and keep hospital equipment and facilities running smoothly. It manages information on the job details, location and contacts and can read... [18 Jan 2008]
Brunel University uses spam filter to fight cyber bullying
Case Study As policy development and quality manager at the university's computer centre, it's Ian Liddell's job to make sure spam is automatically filtered out, without blocking any important correspondence between academics at the college and others... [11 Jan 2008]
SMS reminders help NHS tackle forgetful patients
Case Study Stuart Hall, IT manager of The Vale Medical Centre in Lewisham, which has been using the system since September 2006, told silicon.com PCM has reduced the practice's missed appointment rate by a considerable margin - from between 15 and 18 per... [07 Jan 2008]
Specsavers boosts customer vision with CRM system
Case Study Specsavers IT accounts manager Chris Corbin explained: "With the company growing exponentially we need better core data, so that customer contact agents could respond quickly to enquiries and easily review previous purchasing histories. [04 Jan 2008]
Monarch soars with Google search tech
Case Study Ian Chambers, ecommerce manager for flyMonarch.com, told silicon.com the airline wanted to improve the speed, accuracy and context for people to find answers to questions on the website. As well as improving the site's search engine, the system... [03 Dec 2007]
Cambridge Uni keeps tabs on web traffic
Case Study The university's management information service (MIS) team has been running the Zeus Extensible Traffic Manager (ZXTM) for two years and claims it has made a significant difference to the operation of its network. [05 Oct 2007]
British Airways flying high with storage monitoring
Case Study Dave Smith, infrastructure manager for BA, told silicon.com: "It helps us monitor the components in our SAN. The company's SAN supports much of its infrastructure, including finance, catering, engineering, cargo and the ba.com ticketing information... [03 Oct 2007]
BlackBerrys juicing up work/life balance
Case Study Billy Campbell, manager desktop services at Standard Life, told silicon.com: "Mobile working has enabled Standard Life to provide technology to staff to increase productivity by allowing them access to data which previously they could only receive... [13 Jul 2007]
National Lottery bets on web reporting
Case Study Camelot network manager Mike Pellett told silicon.com: "We needed to know in advance if we had people struggling to access the website. To retain current players and attract new ones, the company needed a way of collecting information about the... [09 Jul 2007]
Mothercare tears up paper-based store comms
Case Study Mothercare project manager John Kerr recalled that the organisation previously used a combined AS400 messaging and paper-based system. Kerr decided he wanted to use Triangle's Retail Manager application because he had seen it demonstrated in The... [03 Jul 2007]
Tesco.com takes stock with Windows Vista
Case Study Tesco.com IT and new technologies manager, Nick Lansley, explained there were three factors influencing the decision to move onto the new operating system. A major consideration was security, of both customer information - such as payment details... [31 May 2007]
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