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VoIP a perfect fit for Gieves and Hawkes
Case Study David Collins, the financial director at Gieves and Hawkes said the service was basic and not even able to automatically route calls to the relevant office. Bespoke tailor Gieves and Hawkes has moved over to a VoIP link between its two back offices... [15 Apr 2008]
Comparison site gets smart to beat that competition
Case Study The company's founder and managing director John Paleomylites explained the launch team was drawn from the data security sector in 2005 and was looking at how the web could be used to collect quality data from customers. [29 Jan 2008]
Bean counters spice up client relations with Sage
Case Study Ian Cocks, managing director of Taylor Cocks, explained: "We have one instance of a client throughout the business, so every single transaction that we have with every single client is recorded in one place - every single telephone call, every... [15 Oct 2007]
Lloyds TSB banks on SAP SRM
Case Study Mark Swyny, service and systems director of group procurement at Lloyds TSB told silicon.com: "The system strategy (SRM) is one strand. We wanted to kick start our procurement process.silicon.com Financial Services [12 Jun 2007]
Putting pensions online - a tricky business?
Case Study Ian Coulson, IT director of AJ Bell, told silicon.com the company needed a system it could rely on "as a lot of things are going on when someone is managing a Sipp online" and reliability of the data across the network was key. [07 Feb 2007]
Home working plan reduces disaster risk for Apacs
Case Study Sue Yoe, director of technology and facilities for Apacs, told silicon.com: "The central administration at Apacs did not have as much disaster recovery in place [as the payments processing section]. Attenda won the contract for an undisclosed... [08 Aug 2006]
Bank automates to boost customer service
Case Study Bandula Wijesinghe, payment director at HSBC, told silicon.com: "It fits well with our new technology platform. The financial services company has settled on Pegasystems' SmartBPM as its enterprise business process management (BPM) toolset. [06 Feb 2006]
Health insurance giant opts for IT "heart transplant"
Case Study Ian Maude, HSA's business service director, told silicon.com: "We can't sell it on but we can grow the business without any fees being due. IT is a key competence in financial services - we didn't want to outsource," said Maude. [23 Jun 2005]
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