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Case Study Speaking at Gartner's Enterprise Networking & Communications Summit in London, Steve Scott, director of technology services at Pearson, which deployed Teliris' immersive videoconferencing system around seven years ago, said the key business...
[24 Apr 2008]
Case Study David Collins, the financial director at Gieves and Hawkes said the service was basic and not even able to automatically route calls to the relevant office. It employs around 160 people and has a turnover of £20m.silicon.com Retail & Leisure
[15 Apr 2008]
Case Study Dave Strain, IT business solutions director for Pitney Bowes Europe, explained: "[It] puts a screen on a PDA - a Windows Mobile device - and allows them [engineers] to receive information and record information and send it back into the centre.
[08 Apr 2008]
Case Study Speaking to silicon.com, Paul Berman, IT development director at PA said a change was needed as the previous CMS was coming to the end of its life. Berman added: "PA's been using open source software - be it web server or database server - really...
[20 Mar 2008]
Case Study Bryan Phillips, group information director at ISS, said: "This means we can process requests much more efficiently and effectively. A shipping services and cargo company that looks after the US Navy and Shell is hoping for massive CO2 and cost...
[21 Feb 2008]
Case Study The company's founder and managing director John Paleomylites explained the launch team was drawn from the data security sector in 2005 and was looking at how the web could be used to collect quality data from customers.
[29 Jan 2008]
Case Study Speaking to silicon.com, Jane Bradbury, knowledge management director at FFW said: "We're in the business of handling information, knowledge, advising clients and I'm very much of the belief that when a client instructs us they're instructing not...
[18 Jan 2008]
Case Study Matt Young, engineering partner development director at Betfair, told silicon.com: "A spike in the number of low-level potential issues found by the SCA tool usually means either that a lot of code has been checked in at once or that someone has...
[20 Nov 2007]
Case Study Matt Carter, Betfair director of architecture and advanced technology, explained to silicon.com customer trends are moving towards a high volume of small-value bets, which, in turn, produce small-value commissions.
[15 Nov 2007]
Case Study Speaking at Gartner's ITxpo in Cannes, Simon Long, managing director of International Sportsworld Communications, which owns the rights to and runs the WRC, said: "This is a sport that's incredibly hard to follow.
[08 Nov 2007]
Case Study Ian Cocks, managing director of Taylor Cocks, explained: "We have one instance of a client throughout the business, so every single transaction that we have with every single client is recorded in one place - every single telephone call, every...
[15 Oct 2007]
Case Study Gordon Perry, IT director at TalkTalk Direct, said it was clear that the company's old servers, installed three or four years ago, could not support business growth. With the upgrade, the IT team had to make sure operations and customer service...
[11 Oct 2007]
Case Study Paul Simmonds, global information security director at ICI, said around 20 sites have started to use the service so far. He added that those sites that will eventually have the WLAN will be primary positions along with some other locations if they...
[10 Oct 2007]
Case Study IT director Carl Whitehead wanted a system that could handle the brokers' need for fast accurate access to betting data, report on that ongoing state of business across the company and be used for back-office functions.
[19 Sep 2007]
Case Study American Golf finance director Ged Gould told to silicon.com that previously the head office ran its retail systems, mainly controlling sales and distribution data, on the Navision platform. It employs 350 people in 63 stores and has an annual...
[14 Sep 2007]
Case Study According to the council's assistant director for ICT, Phil Baron, prior to the upgrade the authority was plagued by a haphazardly built infrastructure that duplicated citizen's records in a number of jealously guarded databases.
[06 Aug 2007]
Case Study Ian Walton, New College's director of finance and corporate services, said the convergence of voice, data and CCTV onto a single network - carried out by networking company Telindus - was a complete leap forward in technology for the college.
[26 Jun 2007]
Case Study Carpetright IT director Ian Woosey recalls the mess in which this period of rapid growth had left the IT department. Carpetright is rolling out a rip-and-replace solution to streamline its IT systems following an intense period of growth.
[25 Jun 2007]
Case Study East of England CPH assistant director of procurement Glen Gooch said: "We had very limited visibility on our mobile device estate. Gooch chose T-Mobile, not only because of its coverage - in tests, call dropouts were limited to three per cent...
[20 Jun 2007]
Case Study Mark Swyny, service and systems director of group procurement at Lloyds TSB told silicon.com: "The system strategy (SRM) is one strand. Lloyds TSB has rolled out a new e-procurement system which it hopes will reduce costs and make its overall...
[12 Jun 2007]
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