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Case Study And with customer service staff being able to process job requests up to three times more quickly this has been achieved without an increase in staff levels. For example BT operatives in India will put job requests on our system.
[13 Mar 2008]
Case Study It's a five-year job and T5 is right on track.here we go behind the scenes at Terminal 5. British Airways (BA) is in the final testing phase of its sophisticated IP network in Heathrow's new Terminal 5 (T5), ahead of its opening on 27 March.
[08 Feb 2008]
Case Study He told silicon.com: "Practically every job article you see these days, if you've got SAP skills then you can pretty much name your own price… That certainly gives me and my role in local government some difficulty in terms of recruitment.
[24 Jan 2008]
Case Study The system replaces the old method of creating three paper dockets per job and bringing job notes back to the office - saving the Bedford Hospital NHS Trust money and time, while also cutting down on lost paperwork.silicon.com Public Sector
[18 Jan 2008]
Case Study As policy development and quality manager at the university's computer centre, it's Ian Liddell's job to make sure spam is automatically filtered out, without blocking any important correspondence between academics at the college and others...
[11 Jan 2008]
Case Study Xerox] frees up potential frontline staff from messing about and trying to fix a printer so they have more time to do the job they're meant to be doing," he added. NHS trusts in the North West of England have streamlined their document and print...
[14 Sep 2007]
Case Study He added: "From a personal perspective, it has allowed a better work/life balance allowing me to do parts of my job from home rather than from the office. Standard Life has increased productivity and improved its staff's work/life balance by...
[13 Jul 2007]
Case Study Heyes notes around 2,200 Somerfield staff use conference calling as part of their job. Somerfield has reaped the benefits of improved communication flow by upping its use of conference calls, including improvements in stock availability.
[13 Jun 2007]
Case Study The high quality of the system means we are not worried about the quality of the product you're putting in - it'll do the job and it'll do the job well. Financial services provider AJ Bell is the first UK company to put pension schemes online to...
[07 Feb 2007]
Case Study Figure 18 Job titles of respondents The research in this report was spread across all senior job categories - see below. What is your job title? Converged Communications Home page Analyst Video Contents
[07 Dec 2006]
Case Study Managing the process of releasing those emails alone was a full-time job for one employee. Farrelly said the job of reviewing blocked messages and false positives is now only a minor task each day and the delivery times have been brought back in...
[03 Oct 2006]
Case Study In recruitment alone - where the call centre staff take the names and addresses of individuals responding to job adverts for sending an application pack out - Lawrence estimates it has saved £40,000 to £50,000 a year.
[18 Jul 2006]
Case Study Still explained: "Our core business is insurance and a company like MMA couldn't bring the economies of scale needed to a job like that. Insurer MMA is catching fraudulent claims and cutting its costs by analysing its claims data more effectively.
[22 Nov 2005]
Case Study Ashton said: "It's an enormous job. Putting the right systems in place to deal with all forms of legislation and regulation is the key to dealing with the Sarbanes-Oxley Act, according to investment bank Dresdner Kleinwort Wasserstein (DrKW).
[15 Nov 2005]
Case Study After initial speculation about job numbers to go to India, Egan revealed that by this year there are around 4,500 employed in BPO and 1,100 in IT. When Norwich Union announced its offshoring plans at the end of 2003 there was an outcry.
[18 Oct 2005]
Case Study When Gareth Bridges joined Wakefield Health Informatics Services (HIS) three years ago the situation he faced was familiar to many who take up a new job in IT. Working for what is - in effect - the IT department of two primary care trusts, a mental...
[06 Sep 2005]
Case Study It allows employees to search for policies related to their job function, prove that employees have read and understood policies, and provide audit reports. Insurance-to-health services company FirstAssist is making sure its staff are compliant...
[09 Aug 2005]
Case Study Tesco.com said that instead of having one person cleaning data full time, the job is now done in one hour per week, because changes made using Sonetto are replicated across all similar data, cutting the need for manual intervention.
[02 Aug 2005]
Case Study Ben Lewis, operations director at River Island, told silicon.com: "It's always been a difficult job to identify fraud in a store and the audit team have a considerable amount of stores to visit and data to sift through.
[24 Jun 2005]
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