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Case Study The company implemented a suite of customer experience management tools from usability testing specialists Tealeaf in early June last year. Usability testing software has helped a holiday company boost its sales by spotting a glitch in its website...
[09 May 2008]
Case Study Pro audio music retailer Digital Village implemented a retail software management system to improve productivity and sales in 2003. Prior to that, the company was using Claris Filemaker, a simple database to manage stock.
[08 Apr 2008]
Case Study The council now also has complete visibility of its IT estate, enabling Wright to budget for and carry out software asset management in a much more efficient manner and to monitor its software licensing.
[28 Mar 2008]
Case Study Press Association (PA) is moving to an open source platform for its editorial content management system (CMS) to take advantage of flexibility and cost benefits. The national news agency for the UK and Ireland started working with the Nuxeo Open...
[20 Mar 2008]
Case Study The Carma 2.0 system from Reveal Media is used to store video and make it searchable, helping the force comply with the Management of Police Information (Mopi) government guidelines. The trial is funded from the £3m that the Home Office has set...
[12 Mar 2008]
Case Study The cost benefit has been a saving of £1.8m over the last four years in IT management. Suffolk County Council and Mid Suffolk District Council have merged IT departments in a wider initiative to share back-end business processes.silicon.com Public...
[05 Feb 2008]
Case Study Paleomylites said: "The issue for us was how we could acquire data cheaper and sell it for more.beatthatQuote.com's first innovation was in data management. All of the data is updated automatically to the management system.
[29 Jan 2008]
Case Study The trust has now implemented Quest's ActiveRoles Server, which integrates its Microsoft Active Directory network management system with the NHS Electronic Staff Record (ESR) database, a mandatory data store that all NHS organisations have to...
[25 Jan 2008]
Case Study Vic Falcus, head of IT service management at Staffordshire County Council, said the council signed up to the benchmarking exercise as it wanted to get a handle on its IT team's capabilities "at the delivery level" - and also identify any areas of...
[24 Jan 2008]
Case Study The PDA system, provided by mobile phone specialist Taap, can handle a number of jobs and prioritises them depending on their urgency - all managed and controlled by the maintenance management team using Mindworks software.
[18 Jan 2008]
Case Study Speaking to silicon.com, Jane Bradbury, knowledge management director at FFW said: "We're in the business of handling information, knowledge, advising clients and I'm very much of the belief that when a client instructs us they're instructing not...
[18 Jan 2008]
Case Study Specsavers was in danger of damaging that brand through outdated customer data management, prompting it to install a dedicated CRM system last year.silicon.com Retail & Leisure Specsavers has beefed up the CRM systems at its Nottinghamshire call...
[04 Jan 2008]
Case Study The University of Cambridge is using network management software to help monitor and load-balance a massive increase in web traffic across its campus-wide admin network. The university's management information service (MIS) team has been running...
[05 Oct 2007]
Case Study Since this project was started, Philips has piloted expense management in collaboration with American Express Consulting for other global suppliers. Dutch electronics giant Royal Philips Electronics has streamlined its travel and entertainment...
[03 Oct 2007]
Case Study NHS trusts in the North West of England have streamlined their document and print management services. The North West Collaborative Procurement Hub (NWCPH) signed a five-year contract with Xerox and predicts it will amass cost savings of around...
[14 Sep 2007]
Case Study He decided to consolidate citizens' records as a resource that would be shared by a number of departments, based around a contact management system provided by software and services specialist Lagan. Blackpool council has consolidated a number of...
[06 Aug 2007]
Case Study Campbell said Standard Life chose BlackBerrys because they offered ease of use and the ability to get data to management or executive staff securely, along with the capability to wipe any important information off a device if it is lost or stolen.
[13 Jul 2007]
Case Study The way in which virtualisation allows computing resources to be pooled between servers has also made management of Standard Life's IT infrastructure much easier, Gordon added. Standard Life has found server virtualisation an effective way of...
[11 Jul 2007]
Case Study Mothercare has sped up communication times and boosted the effectiveness of marketing campaigns across stores by implementing a store management and communications application from Triangle. Because the Epos system, provided by BT Expedite, was...
[03 Jul 2007]
Case Study The college has already saved around £150,000 with the new IP network, as it requires less cabling, maintenance and PC management than the previous network. Durham's New College has rolled out a wireless and converged IP network which it claims has...
[26 Jun 2007]
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