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Pitney Bowes boosts efficiency with mobile worker app

Case Study The system also means customers can be kept up to date on the progress of their service request - and customers can be billed more efficiently because invoices can be processed as soon as the engineer's mobile device updates the system.

Tags: pda, sap, siebel, mobile worker

[08 Apr 2008]

National Carphones dials in to SaaS

Case Study The mobile equipment fitting company has been using the SaaS CRM software from Netsuite for almost two years and says it has played a major role in efficiency and revenue gains. Gordon Anderson, MD of National Carphones, told silicon.com: "Before...

Tags: netsuite, saas, online, crm

[13 Mar 2008]

Police gets to grips with body cameras

Case Study M is for Mobile phones The Carma 2.0 system from Reveal Media is used to store video and make it searchable, helping the force comply with the Management of Police Information (Mopi) government guidelines.

Tags: police, compliance, management, cameras

[12 Mar 2008]

PDAs to fight war on hospital wear and tear

Case Study The PDA system, provided by mobile phone specialist Taap, can handle a number of jobs and prioritises them depending on their urgency - all managed and controlled by the maintenance management team using Mindworks software.

Tags: nhs, maintenance, pda, hospital

[18 Jan 2008]

TNT speeds data flow with handy hardware

Case Study Delivery company TNT Express UK has upgraded its range of mobile computers to improve the flow of data through its systems and provide greater 'trace and track' visibility of deliveries for customers.

Tags: mobile, symbol, motorola, element

[16 Nov 2007]

ICI takes the plunge with WLAN

Case Study Cheat Sheets ¦ Mobile location-based services ¦ FMC ¦ 3G Simmonds said the system is easy to use and standardised. ICI has rolled out a wireless local area network (WLAN) to make accessing its corporate network both easy and secure.

Tags: remote access, security, aruba, wireless

[10 Oct 2007]

Property managers bin BlackBerrys

Case Study Property management company Nelson Bakewell has ditched BlackBerrys in favour of Windows Mobile-based devices. It means smart phones replace a scattergun mobile portfolio. Until the tail end of last year, Nelson Bakewell's mobile landscape had...

Tags: windows mobile, nelson bakewell, property management, microsoft windows mobile

[06 Mar 2007]

O2 stops fraudsters with online ID checks

Case Study O2 is making it harder for fraudsters to set up mobile phone contracts by using an online identity verification system. The verification system, called 'URU', was introduced in August to all of O2's 350 UK stores and those of major retail partners...

Tags: credit, o2, system, levels

[20 Nov 2006]

Hospital puts wireless at heart of tech plans

Hospital puts wireless at heart of tech plans

Case Study The trust is also looking at trimming time - and thus cost - out of the dispensing of drugs, and has reduced it from a 32-step process down to 10 by using - among other things - mobile devices to check the levels of drugs held on wards.

Tags: wireless

[17 Aug 2006]

What's the deal with BlackBerry-flavoured Coke?

Case Study For example, BlackBerry security applications for "execs [who] lose them like candy" and mobile server administration were among the first to get pushed out to users. Morning revealed the company has encountered mobile operators which can be...

Tags: blackberry, coca cola, rim, coke

[17 May 2006]

Health workers go walkabout

Case Study Wright and his team opted for software from mobile messaging firm Openhand. The software links PDAs and other mobile devices to Microsoft Exchange accounts over an encrypted connection. Wright said that the service works with mobile phones and...

Tags: sha, health, blackberry

[23 Sep 2005]

Council tenants text for better homes

Case Study The agent then sends back an email, which is again converted into a text and sent to the customer's mobile phone. But this is not in protest - Ashford Borough Council has especially built a system to receive SMS messages when residents wish to move...

[06 Jul 2005]

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