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Why next-gen videoconferencing can mean more travel

Case Study Pearson made the decision to invest in telepresence to improve links with its New York office. While high-end videoconferencing can play a role in reducing the costs of corporate travel - financial and environmental - the most notable benefits of...

Tags: travel, teliris, videoconferencing

[24 Apr 2008]

VoIP a perfect fit for Gieves and Hawkes

Case Study The company's back office is split into two locations with design at Savile Row and finance and distribution at an office near Hampton Court. David Collins, the financial director at Gieves and Hawkes said the service was basic and not even able to...

Tags: viatel, bt, voip

[15 Apr 2008]

Police gets to grips with body cameras

Case Study The trial is funded from the £3m that the Home Office has set aside for camera technology pilots. A Home Office report suggested the use of camera technology will reduce time spent on paperwork and file preparation by 22.4 per cent as well as...

Tags: police, compliance, management, cameras

[12 Mar 2008]

Shipping company to slash CO2 and power costs

Shipping company to slash CO2 and power costs

Case Study Phillips said the system would optimise office bandwidth by 50 per cent, a gain that could make a big difference in more remote locations where data throughput could be as low as 128Kbps. A shipping services and cargo company that looks after the...

Tags: port, waas, global, sea

[21 Feb 2008]

BA puts faith in IP at Terminal 5

Case Study The systems running on the network include passenger check-in, ticketing and departure control information, along with crew scheduling and other back-office systems. British Airways (BA) is in the final testing phase of its sophisticated IP network...

Tags: ba, affiniti, testing, heathrow

[08 Feb 2008]

Suffolk Councils join up IT to save costs

Case Study Clearly there are areas where the two organisations' services overlap, making the decision to merge some of the back-office functions a logical step. Suffolk County Council and Mid Suffolk District Council have merged IT departments in a wider...

Tags: shared services, bpo, bt, saving

[05 Feb 2008]

Scottish Re evaluates risky data

Case Study In the meantime he has also conducted a back office systems strategic review and decided to remain with the service provided by CSC. He expects to start exploring ways in which the EDI system can be integrated more fully into the back office...

Tags: data mining, csc, insurance, life

[04 Feb 2008]

PDAs to fight war on hospital wear and tear

Case Study The system replaces the old method of creating three paper dockets per job and bringing job notes back to the office - saving the Bedford Hospital NHS Trust money and time, while also cutting down on lost paperwork.silicon.com Public Sector

Tags: nhs, maintenance, pda, hospital

[18 Jan 2008]

Law firm beefs up search power

Case Study FFW was also one of the first law firms to set up an office in the virtual world, Second Life. European law firm Field Fisher Waterhouse (FFW) has improved access to its vast wealth of legal knowledge with an upgraded web-based search system.

Tags: web 2.0, search, legal, lawyer

[18 Jan 2008]

Clothing recognition tech nabs armed robber

Case Study Retailers generally don't have CCTV that is up to Home Office standards and we will have to rely on technology that enhances it. The Police Service of Northern Ireland has secured the conviction of an armed robber by using enhanced CCTV footage of...

Tags: police, crime, cctv, evidence

[13 Dec 2007]

Somerfield gets serious about wireless security

Case Study Somerfield has outsourced a number of back-office functions and an illustration of this more relaxed security policy is the opening up of three wireless hotspots for third-party contractors to use Somerfield's network at the HQ.

Tags: somerfield, security, wireless, stores

[05 Nov 2007]

Betbrokers fancies Sapphire's form

Case Study IT director Carl Whitehead wanted a system that could handle the brokers' need for fast accurate access to betting data, report on that ongoing state of business across the company and be used for back-office functions.

Tags: russia, brokering, betting

[19 Sep 2007]

NHS trusts to save £5.5m from outsourcing contract

Case Study As part of the contract, Xerox is providing core office functions to eight NHS trusts, such as copying, faxing, printing, scanning, storage and the retrieval of administrative documents and research papers.

Tags: xerox, outsourcing, nhs

[14 Sep 2007]

American Golf drives expansion with store system

Case Study American Golf finance director Ged Gould told to silicon.com that previously the head office ran its retail systems, mainly controlling sales and distribution data, on the Navision platform. But the stores ran a different system and the two systems...

Tags: distribution, europe, microsoft, golf

[14 Sep 2007]

Retailer takes stock with business intelligence

Case Study Moseley said: "We know the stock instantly at the touch of a button because all the sales come back from the tills to the head office within minutes of a sale going through. Regional department store chain Pearsons is introducing business...

Tags: microsoft, software, business intelligence

[10 Sep 2007]

Holiday company steps up data security

Case Study Its database also supports back-office processes, accounts and front office systems - including various websites - so it is essential it is properly protected. Holiday company Attraction World has beefed up security around its business critical...

Tags: hackers, information, security, travel

[17 Aug 2007]

BlackBerrys juicing up work/life balance

Case Study Billy Campbell, manager desktop services at Standard Life, told silicon.com: "Mobile working has enabled Standard Life to provide technology to staff to increase productivity by allowing them access to data which previously they could only receive...

Tags: standard life, blackberry, handheld, home working

[13 Jul 2007]

Mothercare tears up paper-based store comms

Case Study With such rapid expansion, it became imperative that Mothercare had clear communication between the head office and all branches. The way head office instructs store staff has not changed a great deal.

Tags: new look, bt, epos, retail

[03 Jul 2007]

Carpetright rips and replaces to keep up with growth

Case Study Woosey said: "We had three different store systems and a whole collection of bespoke back-office systems. Carpetright is rolling out a rip-and-replace solution to streamline its IT systems following an intense period of growth.

Tags: erp, microsoft, sap, epos

[25 Jun 2007]

Software gets Nasa back to the moon and Mars

Case Study Matt Leonard, chief of Nasa's lunar surface systems office, told silicon.com: Nasa has launched a software system to help its scientists work together more effectively as they design and build vehicles for the agency's Constellation Program...

Tags: martian, software, collaboration, mars

[22 Jun 2007]

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