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Case Study MacRoberts selected T-Mobile as their mobile operator for the BlackBerry, as the firm was already a customer for voice services and the operator had provided excellent customer service, according to Murphy.
[15 Feb 2007]
Case Study AJ Bell is the UK's third largest Sipp operator, with assets valued at more than £3bn under the company's trusteeship. Financial services provider AJ Bell is the first UK company to put pension schemes online to let people manage and invest their...
[07 Feb 2007]
Case Study Users are meant to archive their old emails and move them off the servers but users are users," he said of the tendency towards operator error. Arsenal football club has protected itself against costly email problems, which could in extreme cases...
[17 Nov 2006]
Case Study Only after two failed attempts does it go through to a human operator. Guy's and St Thomas' NHS Foundation Trust in the heart of London has cut costs and call waiting times after replacing an ageing analogue telephony system with a converged IP...
[18 Jul 2006]
Case Study FTSE 250 company Punch Taverns is the largest pub and bar operator in the UK with more than 9,500 tenanted and managed pubs. UK pub group Punch Taverns is using business intelligence (BI) technology to help with acquisition due diligence and...
[12 Jun 2006]
Case Study Steve Richards, IT operations manager at FirstAssist, explained: "As a call centre operator, different policies apply when dealing with different customers. Insurance-to-health services company FirstAssist is making sure its staff are compliant...
[09 Aug 2005]
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