phone in case studies
Carphone Warehouse's 'bumpy road' to outsourcing success
Case Study The mobile phone retailer has come a long way since 2003 when it first laid out a few hundred thousand to outsource its software development. Carphone Warehouse has revealed how it overcame teething problems in its use of outsourcing. [28 May 2008]
PDAs to fight war on hospital wear and tear
Case Study The PDA system, provided by mobile phone specialist Taap, can handle a number of jobs and prioritises them depending on their urgency - all managed and controlled by the maintenance management team using Mindworks software. [18 Jan 2008]
Betbrokers fancies Sapphire's form
Case Study The company's primary channel to market is through the phone but it also has a website. Gambling company Betbrokers has used a Russian services company to develop its back-end systems. The bet broker and clearing house, based in London's Canary... [19 Sep 2007]
Durham college betters campus life with wireless
Case Study For staff, the wireless network has allowed them to roam the campus freely as they can access phone messages and emails remotely over the wireless network. Durham's New College has rolled out a wireless and converged IP network which it claims has... [26 Jun 2007]
NHS procurement hub streamlines mobile suppliers
Case Study The East of England Collaborative Procurement Hub (CPH) has slashed its costs by streamlining its mobie phone contracts. The CPH represents NHS Primary Care and Acute Trusts across the east of England, and has a combined spend of £1.5bn. [20 Jun 2007]
Connecting to the world when disaster strikes
Case Study TSF uses satellite communications to provide a three minute telephone call to affected families, broadband connections, phone and fax services and videoconferencing facilities when disaster strikes. Télécoms Sans Frontières (TSF) provides... [11 Jun 2007]
Property managers bin BlackBerrys
Case Study Instead all data is put directly into forms on the smart phone, converted into PDFs and emailed to the client. The devices then store the reports and other information to be transmitted back to the network on the phone's SIM card. [06 Mar 2007]
O2 stops fraudsters with online ID checks
Case Study O2 is making it harder for fraudsters to set up mobile phone contracts by using an online identity verification system. The verification system, called 'URU', was introduced in August to all of O2's 350 UK stores and those of major retail partners... [20 Nov 2006]
How to grow your own eco-friendly tech team
Case Study Mobile phone ticketing is another fulfilment route. The eco-friendly stance of the Eden Project is also shaping the decisions made in its IT operations. Eden gets around 1.2 million visitors per year, drawn to the giant futuristic bubble-like... [13 Sep 2006]
Cornish brewery drinks to mobile working
Case Study Saunders said: "They can give customers 85 per cent of the stuff on demand and they don't have to pick up the phone and ask for it. St Austell Brewery is speeding up decision-making and getting information to its sales team on the road by using... [06 Sep 2006]
Convergence cuts costs at Guy's and St Thomas' hospital
Case Study Because the Trust is based over two sites at Waterloo and London Bridge the hospital used to have separate switchboard numbers and almost 7,500 internal phone extension numbers. Future plans include a WLAN-enabled phone that hangs around the neck... [18 Jul 2006]
Dinosaur museum takes a bite of homeworking
Case Study The museum is currently trialling handsets with staff who use the phone most often, said Estcourt: "They are given a handset that gives them full access on the network as if they were in the office. The home of London's robot dinosaur, the Natural... [06 Jul 2006]
Staffordshire councils save millions by joining forces
Case Study And if call centre phone lines become overloaded, the network simply diverts calls to another call centre in the group. Ten local government agencies in Staffordshire have teamed up to share their IT services in a bid to cut costs. [04 May 2006]
Telemedicine slashes hospitals stays
Case Study These results are sent via a phone line to a secure server where they are saved as an electronic patient record, which can then be accessed by doctors or nurses. A telemedicine project has halved the time patients spend in hospital, by allowing... [11 Jan 2006]
Bogus insurance claims caught by data sifting
Case Study The service also searches for common phone numbers and vehicle details which could be a sign of repeat claims. Insurer MMA is catching fraudulent claims and cutting its costs by analysing its claims data more effectively. [22 Nov 2005]
Keep updated for stories matching phone in case studies via RSS
