planning service in case studies
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Yo!Sushi going all IP
Case Study Sushi to in-source a call centre for its home delivery service, creating some six to 10 jobs in the process. There's no planning required - if we suddenly decide we're going to take five more people on... [15 Sep 2008]
Calor Gas smelling of tech success
Case Study Once this has been achieved, Went said there are other plans in the pipeline including service oriented architecture (SOA): "We will be looking perhaps to make more use of web services/SOA once we've got those packages... [17 Mar 2008]
Suffolk Councils join up IT to save costs
Case Study However, the councils have also achieved better co-working practices through sharing services, enabling all parties to deliver better service to citizens. In 2004, the councils decided to take advantage of funding from... [05 Feb 2008]
Cambridge Uni keeps tabs on web traffic
Case Study The university's management information service (MIS) team has been running the Zeus Extensible Traffic Manager (ZXTM) for two years and claims it has made a significant difference to the operation of its network. [05 Oct 2007]
British Airways flying high with storage monitoring
Case Study The company's SAN supports much of its infrastructure, including finance, catering, engineering, cargo and the ba.com ticketing information service. At present, Smith explained, any drop in SAN performance could go... [03 Oct 2007]
Blackpool saves £2m with contact management
Case Study As a result, there were up to 90 procedural steps from the referral of a case to the provision of service. In 2001, Baron initiated a review of operations to bring the council in line with central government guidelines... [06 Aug 2007]
BlackBerrys juicing up work/life balance
Case Study Standard Life is planning to extend the capability of the BlackBerry service with extra software and peripherals being made available, in addition to the traditional email and personal information... [13 Jul 2007]
How UCAS made its website a high achiever
Case Study The UCAS (University and Colleges Applications Service) website has developed considerably in recent years and is now the main resource for prospective university students and higher education institutions in the UK. [16 Feb 2007]
Small and Medium Enterprise Business Communications in the UK
Case Study Another way of looking at this issue is to consider buying momentum, which we have defined as the difference between the number that are planning to buy and the number that already own such equipment or use such a... [07 Dec 2006]
Arsenal FC emails get 'bouncebackability'
Case Study The automated archiving element of the service is intended to pick up the shortfall which results from user behaviour, said Farmer. Paul Farmer, head of IT at Arsenal, told silicon.com that email is an indispensable part... [17 Nov 2006]
Halfords cuts costs with IT revamp
Case Study What we've achieved is more consistent service levels in store," he added. The company decided to implement the SAP for a retail enterprise resource planning (ERP) package to replace a host of systems... [30 Aug 2006]
Bank automates to boost customer service
Case Study We are pretty early on in the planning stage but we are looking to roll this out over the next two years. Banking giant HSBC is updating the workflow automation system it is using, in order to get customer queries... [06 Feb 2006]
Bank of New York prepares for Bacstel-IP
Case Study Because of a number of acquisitions, the bank had several different Bacs systems in place to support 100 service users across multiple bureaux, explained Robert Preece, the bank's vice president of banking and treasury... [15 Sep 2005]
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