procedures in case studies
BA puts faith in IP at Terminal 5
Case Study The testing involved up to 3,000 volunteers at a time passing through the check-in process including the bag drop and boarding procedures. British Airways (BA) is in the final testing phase of its sophisticated IP network in Heathrow's new Terminal... [08 Feb 2008]
Virtual staff speed up bank queues
Case Study Joanne Master, business systems manager at Co-operative Financial Services, told silicon.com: "It doesn't matter how many processes you put in place and how many procedures you train your staff in, interpretation of procedures or mistakes can... [31 Aug 2007]
BA saves £500m with smart shopping software
Case Study British Airways has saved more than £500m by streamlining its buying procedures. Speaking at an Ariba event in London, Tim Richardson, general manager of procurement operations for BA, said back in 2000 the procurement department was in "complete... [07 Mar 2007]
Policy 'safe' keeps staff compliant
Case Study There's quite a lot of variation in these procedures. You've got to have somewhere to put all your procedures in a regulated business so it's quite a key system. Insurance-to-health services company FirstAssist is making sure its staff are... [09 Aug 2005]
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