quality of service in case studies
NHS brushes up on Itil
Case Study Itil refers to a set of enterprise IT best practice guidelines aimed at helping organisations deliver quality IT services. Marion Pavitt, operational Itil manager for Sussex HIS, which provides an IT... [11 Jun 2008]
Renault goes multilingual
Case Study He said: "Our mission is to be in the top three by the end 2009 in terms of product quality but also service quality in the dealership. The ambition is in terms... [06 Jun 2008]
Carphone Warehouse's 'bumpy road' to outsourcing success
Case Study At the start quality was poor, timescales were missed and generally things were not going right. By increasing its service level agreements, working more closely with providers and introducing strong... [28 May 2008]
Why next-gen videoconferencing can mean more travel
Case Study Since then the quality and reliability of the experience has "improved significantly". So in 2003 the company opted to buy into a managed service from Teliris. My life's become much... [24 Apr 2008]
Clothing recognition tech nabs armed robber
Case Study However, not all of the footage they collect is of a high enough quality to be of use. He can rely on expert witnesses to verify the quality... [13 Dec 2007]
Testing boosts Friends Provident's ecommerce apps
Case Study Financial service company Friends Provident is using software testing tools to improve the quality of its ecommerce applications. The financial services company is using Mercury's... [08 Nov 2006]
Great Ormond Street Hospital overhauls IT
Case Study Mark Saldanha, head of IT at GOSHCC, told silicon.com: "It is about standardisation for quality of data, reusing as many manual steps as possible by automating, and providing better... [07 Sep 2006]
Castle goes high-tech with IP
Case Study We got the quality of service issues sorted fairly quickly and now it's as good as a landline. Hever Castle was once home to Henry VIII's wife Anne Boleyn. Now it's home to the latest in... [21 Jun 2006]
Bank automates to boost customer service
Case Study The bank is working on a payment transformation programme to significantly improve the cost efficiency and the quality of the customer experience it provides to its clients on a global basis, according... [06 Feb 2006]
How Aviva bet big on India
Case Study He said Aviva's brands must be competitive in a UK market driven by service levels and that quality is key. But Sean Egan, Aviva CEO of Offshore Services, yesterday told a conference... [18 Oct 2005]
Streamlined systems save Thames Water £4.5m
Case Study The issues we had were that manual processes were a bit slow and expensive and we had an issue with the quality of the information," he told silicon.com. The 30 full-time employees who previously... [04 Aug 2005]
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