retailer in case studies
Travis Perkins builds its tech future
Case Study The project was prompted by the acquisition of DIY retailer, Wickes. Travis Perkins has carried out a complete overhaul of its IT over the past year and as a result has a much more robust infrastructure with capacity to expand. [20 Jun 2008]
Woolworths slashes costs with supply chain tech
Case Study High street retailer Woolworths has streamlined its distribution with supply chain management (SCM) software from long established partner SAP. The retailer had some tough requirements with 820 UK stores of different sizes and delivery frequencies... [02 Jun 2008]
Carphone Warehouse's 'bumpy road' to outsourcing success
Case Study The mobile phone retailer has come a long way since 2003 when it first laid out a few hundred thousand to outsource its software development. Carphone Warehouse has revealed how it overcame teething problems in its use of outsourcing. [28 May 2008]
Musical retailer improves stock visibility
Case Study Pro audio music retailer Digital Village implemented a retail software management system to improve productivity and sales in 2003. Prior to that, the company was using Claris Filemaker, a simple database to manage stock. [08 Apr 2008]
Specsavers boosts customer vision with CRM system
Case Study The retailer's 50-seat customer services desk was using pen and pad and Excel spreadsheets to record customer data. It allowed its call centre staff to update customer enquiries to the central customer database, also used by the retailer's 800... [04 Jan 2008]
Somerfield gets serious about wireless security
Case Study Somerfield has undertaken a security audit on its wireless networks, leading to a less draconian security policy that allows the retailer's IT department to take full advantage of wireless technology in the future. [05 Nov 2007]
American Golf drives expansion with store system
Case Study The retailer specialises in golfing accessories and clothing - with prices for clubs ranging from around £60 to over £800 each. The retailer has grown steadily over the last 20 years and is set for further expansion at the rate of three to five... [14 Sep 2007]
Retailer takes stock with business intelligence
Case Study The retailer has already been using Microsoft Dynamics-based software from systems integrator K3 for around two and a half years, and is now upgrading to a version of the software which includes business intelligence applications so users can... [10 Sep 2007]
Mothercare tears up paper-based store comms
Case Study The children's clothes and equipment retailer operates 225 high street and out-of-town stores in the UK, plus 319 franchises overseas. In April the retailer announced the acquisition of children's toy retailer Early Learning Centre, adding a... [03 Jul 2007]
Carpetright rips and replaces to keep up with growth
Case Study The retailer, which operates 600 stores across Europe and employs 3,500 staff, had acquired a number of different systems as it bought up rivals. Carpetright is rolling out a rip-and-replace solution to streamline its IT systems following an... [25 Jun 2007]
It's good to talk, says supermarket chain
Case Study Up-to-date information on store-level performance is critical for any retailer and it's a two-way flow. The retailer adopted what he terms "rumble calling", which involves 30 senior managers and six store representatives all in the same conference... [13 Jun 2007]
Tesco.com takes stock with Windows Vista
Case Study The retailer migrated the PCs to Vista Ultimate edition in January, following several months of testing. Online shopping giant Tesco.com has migrated 2,000 desktops to Windows Vista with increased security and energy saving among the key reasons... [31 May 2007]
DFS reupholsters its financial system
Case Study Furniture retailer DFS has integrated its finance and payroll operations into one system, making financial reports much easier to produce and making it easier for users to manipulate data. The result is a much more streamlined accounts department... [17 Apr 2007]
L'Oréal gets business planning makeover
Case Study For instance, with the Cognos software, the national accounts team can develop sales and profit margin projections that are tailored to each customer's individual requirements, from their electronic point of sale (Epos) data - the list of which... [19 Feb 2007]
Halfords cuts costs with IT revamp
Case Study Car accessories to bikes retailer Halfords has slashed £1m from its IT costs by replacing outdated IT systems. Implementing SAP is just part of a wholesale IT revamp going on at the retailer, Scott revealed. [30 Aug 2006]
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