satisfaction in case studies
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How outsourcing saved Zurich's IT
Case Study At Zurich, customer satisfaction dipped to about 75 per cent in 2005 and the number of major system outages hit almost 70 per month in 2004 before performance rose, with satisfaction hitting 90 per cent... [10 Jun 2008]
Suffolk Councils join up IT to save costs
Case Study The one Taylor is most proud of is the public-facing services which have achieved a 95 per cent satisfaction rating with the public, even though the venture was contracted to deliver an 85 per cent score. [05 Feb 2008]
PDAs to fight war on hospital wear and tear
Case Study We sometimes have to deal with potentially life threatening issues, the repairs and maintenance department is key to keeping any hospital operational and the PDA system allows us to work more efficiently and raise... [18 Jan 2008]
Councils gang up to reap rewards of IT outsourcing
Case Study Litchfield is happy with the internal improvements as a result of the deal - and now boasts an 80 per cent satisfaction rate from external customers, which looks particularly impressive considering that, according to... [14 Oct 2005]
Pru calls in VoIP to improve customer service
Case Study As well as improving customer satisfaction the new network should cut costs: "Over the period of the deal we found this was going to cost less than running the networks internally," Worth said, predicting a five to 10... [21 Jun 2005]
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