software as a service in case studies
Law firm gets SaaSy with email security
Case Study Ashurst previously used an in-house system but the decision was taken to move to the software as a service approach to reduce the burden on the IT department. He added: "One of the things I was trying to get away from was having the need to have... [15 Jul 2008]
Taylor Woodrow heads for the cloud
Case Study The construction division of Taylor Wimpey has embraced software as a service by adopting Google Apps Premier Edition to improve mobility and flexibility for its workers. We required as a business to implement a new mail system. [10 Jul 2008]
How outsourcing saved Zurich's IT
Case Study Paravicini stressed the importance of building a strong sourcing team, robust communications and comprehensive service agreements. In 2003 Zurich Financial Service's sprawling IT department consisted of more than 7,500 employees and 30 CIOs... [10 Jun 2008]
Vista basks in public sector praise
Case Study An increasing number of them will have Vista at home and Newham does not want to be perceived as equipping service points with old software like XP. Both organisations have worked with Camwood, a consultancy that specialises in testing systems for... [30 May 2008]
Carphone Warehouse's 'bumpy road' to outsourcing success
Case Study Carphone Warehouse does not micro-manage its partners, rather it sets them clear service level agreements that are reviewed each month and then leaves the outsourcer to decide how to meet them, he said, adding that it builds guarantees into its... [28 May 2008]
Leeds completes 'painless' Windows XP upgrade
Case Study The council is also using Centennial software for its managed service process, which will include both asset management and rolling kit refresh programmes, allowing Wright's department to provide further IT facilities to other council departments. [28 Mar 2008]
Calor Gas smelling of tech success
Case Study Once this has been achieved, Went said there are other plans in the pipeline including service oriented architecture (SOA): "We will be looking perhaps to make more use of web services/SOA once we've got those packages on board," he said. [17 Mar 2008]
National Carphones dials in to SaaS
Case Study National Carphones is using on-demand CRM software - software as a service (SaaS) - to help boost its growing business. As a growing company, Anderson said the Netsuite software represented good value as well as being easy to scale up. [13 Mar 2008]
Police gets to grips with body cameras
Case Study The system is also crucial in supporting the Criminal Justice Support Service as it will allow officers to show footage to offenders to prompt early guilty pleas. A Home Office report suggested the use of camera technology will reduce time spent on... [12 Mar 2008]
Scottish Re evaluates risky data
Case Study In the meantime he has also conducted a back office systems strategic review and decided to remain with the service provided by CSC. It chose an EDI system provided by Pervasive Software that allows data to be sent in as Ascii text or CSV files and... [04 Feb 2008]
SMS reminders help NHS tackle forgetful patients
Case Study An SMS service is helping the NHS save time and reduce the number of appointments missed by patients. It's a piece of software that sits on one of our servers. It can also be used to request health information, such as a patient's current smoking... [07 Jan 2008]
TNT speeds data flow with handy hardware
Case Study Service is our only product here at TNT - we don't actually produce anything - and a key element of that is the flow of information," he added. The Symbol MC9000 mobile computer was then chosen by drivers as a replacement for the 3100. [16 Nov 2007]
British Airways flying high with storage monitoring
Case Study At present, Smith explained, any drop in SAN performance could go unnoticed, resulting in a loss of service. As part of a five-year deal with CA, BA will also use capacity-planning software that will allow the company to reduce the total cost of... [03 Oct 2007]
Betbrokers fancies Sapphire's form
Case Study Up to now, Betbrokers has operated as a high-end service to a niche customer, marketed through the specialist gambling press. Anglo-Russian supplier Sapphire Group got the deal - on price but also because Whitehead could mould the service it... [19 Sep 2007]
Blackpool saves £2m with contact management
Case Study As a result, there were up to 90 procedural steps from the referral of a case to the provision of service. In 2001, Baron initiated a review of operations to bring the council in line with central government guidelines on service delivery, based... [06 Aug 2007]
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