support manager in case studies
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AstraZeneca brings its email bang up to date
Case Study Speaking to silicon.com, Gary Keogh, global programme manager at AstraZeneca, said: "We hadn't invested in the email system for maybe 10 years or more, so we needed a big, big replacement project. The old system was becoming out of date from a... [23 Jan 2008]
PDAs to fight war on hospital wear and tear
Case Study Repairs manager Peter Hurst said the system has shaved vital minutes off the time it takes to manage jobs and keep hospital equipment and facilities running smoothly. The team of 26 workmen in the Operational Support Services Maintenance Department... [18 Jan 2008]
Specsavers boosts customer vision with CRM system
Case Study Specsavers IT accounts manager Chris Corbin explained: "With the company growing exponentially we need better core data, so that customer contact agents could respond quickly to enquiries and easily review previous purchasing histories. [04 Jan 2008]
Cambridge Uni keeps tabs on web traffic
Case Study Andy Richardson, operations support manager for MIS told silicon.com: "In effect we run the university's business systems. The university's management information service (MIS) team has been running the Zeus Extensible Traffic Manager (ZXTM) for... [05 Oct 2007]
Norton Rose reaps rewards of comms upgrade
Case Study Anthony Salter, programme manager at Norton Rose, said the communications network integrates a host of features and capabilities which can help staff work more effectively and efficiently, without increasing costs. [23 Aug 2007]
Mothercare tears up paper-based store comms
Case Study Mothercare project manager John Kerr recalled that the organisation previously used a combined AS400 messaging and paper-based system. Kerr decided he wanted to use Triangle's Retail Manager application because he had seen it demonstrated in The... [03 Jul 2007]
Supercomputer boosts brain research
Case Study Spiro Stathakis, IT systems manager for Cubric, told silicon.com: "The lead time for getting a study done has decreased dramatically. The team has been using the supercomputer for 10 months to support its neuro-imaging and data analysis research. [14 Jun 2007]
British Energy lights up with SOA
Case Study Jeremy Lock, IT manager at Bepet, said the SOA has increased the flexibility and reliability of the IT infrastructure and made Bepet's business processes more agile. If you're not careful, added flexibility can result in greater complexity and... [02 May 2007]
Wireless network boosts college options
Case Study Ian Meaton, network manager at the college told silicon.com: "These e-learning programmes and resources play a pivotal role in ensuring all our students, whatever their disability, gain access to the highest quality education. [04 Jan 2007]
Testing boosts Friends Provident's ecommerce apps
Case Study The testing software gets regular use, Peter Bates, Friends Provident development support manager, added: "We might have ecommerce delivering every two months but there will be other projects. We were looking for a test management product that we... [08 Nov 2006]
Sports council cuts hassle with blades
Case Study IT manager at the Sports Council for Wales, Simon Napper, told silicon.com: "The hardware we had was coming to the end of its useful life and it was getting harder for the support company to find spares, especially for the network attached storage. [01 Nov 2006]
Hospital puts wireless at heart of tech plans
Case Study Another 500 access points will be needed to cover the majority of the buildings on site, and by 2008 the hospitals could have full coverage across the 80 acre site, according to IT manager Paul Duffy. [17 Aug 2006]
What's the deal with BlackBerry-flavoured Coke?
Case Study According to Chris Morning, manager, executive technology at Coca-Cola, the BlackBerry was first introduced into the company in 1999. There might be a couple of dozen users in Mexico, so deskside support may not be as familiar with the BlackBerry... [17 May 2006]
Bank group cuts out software duplication
Case Study IT procurement manager at HBOS FS, Christine Robertson, said executives realised that software contracts were not being centrally managed and maintained. Robertson added: "There was no clear understanding of the annual ongoing costs for support and... [07 Nov 2005]
Police get extra back-up by linking systems
Case Study John Downard, IT system support manager at Sussex Police, explained: "We get 700,000 incidents a year that we record on our command control system. Two police forces have linked their systems to allow them to share intelligence and provide disaster... [23 Aug 2005]
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