technical support in case studies
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Thin clients switch on digitally excluded
Case Study It's not necessarily that families cannot afford the hardware to get online - although that certainly can be a factor; but there are many technical barriers to entry, such as selecting an ISP and setting up and maintaining a broadband service. [17 Jun 2008]
Renault goes multilingual
Case Study Using technology from global information management specialist, SDL, the French car manufacturer has translated technical and service information into local languages for many of its overseas dealers. [06 Jun 2008]
Olympic tech getting fit for Beijing 2008
Case Study During the event, the infrastructure - which consists of around 1,000 servers and 10,000 PCs - is centrally managed and monitored from the technical operation centre. The IT infrastructure has to support three broad areas. [16 Apr 2008]
Everton FC gets a kick out of IT
Case Study Logic Group has provided the club with financial transaction software and technical support for around eight years but has now taken full responsibility for payment transactions. Everton FC has upgraded its entire IT network and fully outsourced... [11 Jan 2007]
Hospital puts wireless at heart of tech plans
Case Study Duffy explained: "The technical issues are not a problem, it's the procedural issues we want to get right before any rollout. A hospital trust is using its new wireless network to support a number of projects including digital X-rays and efficient... [17 Aug 2006]
Newcastle City Council saves millions from IT overhaul
Case Study The staff who remained have been retrained in what Ward called "modern technical skills". Fujitsu provided expertise in programme management, technical architecture design and procurement. The council undertook a four-year IT transformation... [15 Jun 2006]
Environment Agency cleans up with CRM
Case Study It also means that technical staff can get on with their jobs without having to answer the phone all the time. She said: "We are skimming off enquiries and solving them without going to the technical teams, the people who are out inspecting or... [29 Sep 2005]
Coventry Uni picks Microsoft over Novell's Netware
Case Study Coventry University is replacing its ageing Novell Netware infrastructure with Microsoft products in a £500,000 deal which will also boost the technical skills of its IT staff. It will provide faster log-in for users and greater levels of... [18 Jul 2005]
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