center for information work
Cyber crime: The global battle
News The Internet Crime Complaint Center (IC3) provides a central reporting point for national cyber crime. For larger scale operations information can be brought back to headquarters for analysis. Soca is trying to rebuild the close links the NHTCU had... [05 Jun 2008]
Food Company Improves Protection With Easily Managed, Comprehensive Solution
White Paper To improve protection of its information and management of these technologies, Del Monte deployed Microsoft Forefront Security for Exchange Server and Forefront Security for SharePoint, Microsoft Forefront Server Security Management Console, and... [13 May 2008]
Surgery Intake and Tracking System Boosts Efficiency, Patient Safety, Bottom Line
White Paper A decade ago, its anesthesiologists initiated the development of an easy-to-use, electronic anesthesia documentation solution that has evolved into a comprehensive patient information system specialized for acuity care. [16 Apr 2008]
XOsoft's WANSync Chosen by IBM Global Services Israel to Provide the Highest Availability for Bank Leumi's CRM Database Systems
White Paper IBM Global Services' Israeli branch set out to locate an off-line processing solution that would enable work to be offloaded and effectively shared with a local replica of the call center's core database cluster. [10 Apr 2008]
Seamless Customer Contact
White Paper With help of Unisys consulting and systems integration services, a pharmaceutical company is creating an integrated customer contact center - making it faster and easier for physicians to get the information they need. [08 Mar 2008]
Hospital Fosters Efficiency, Enhances Work Environment With Operating System Upgrade
White Paper Englewood Hospital and Medical Center relies on its IT environment to help keep staff members productive and patients well cared for. Security features help the hospital maintain regulatory compliance, and users find that the Instant Search... [17 Jan 2008]
Bill Gates sings at CES for one last time
News That's a very significant milestone for application development and specialised hardware work. In his annual Consumer Electronics Show (CES) address, the Microsoft chairman demonstrated a slew of fashionable PCs, touted the role of computing... [07 Jan 2008]
Contact Centers for Dummies
White Paper With the emergence of worldwide competition in the contact center business, it's become increasingly important for contact center professionals to work from a defined methodology. This guide provides a high-level approach to the different... [12 Dec 2007]
Meeting HSPD-12 Requirements with Identity Management
White Paper At the center of the HSPD-12 technology requirements is the need for a complete identity management solution that securely manages digital identities. The new mandatory standard means all federal employees and contractors will need standardized ID... [12 Dec 2007]
Terminal Server, Networked Apps Help NASA Cut TCO
White Paper NASA's Ames Research Center (Moffett Field, Calif.holds the agency's Center of Excellence for Information Technology (CEIT). To aid the process, NASA officials have launched a new approach to networked applications at its Ames Research Center in... [16 Nov 2007]
Gwinnett Medical Center: Access, Data Protection and Continuity
White Paper The HP StorageWorks Medical Archive Solution (MAS) delivers data placement and retention as well as data protection and access that put information to work for a true ILM solution. [02 Nov 2007]
Uses mySAP Customer Relationship Management and mySAP Utilities to Compete for Customers in a Deregulated Environment
White Paper The integration between mySAP CRM and mySAP Utilities means call center agents have immediate access to all customer information. This information includes previous contacts with the customer and information that relates to electricity service... [28 Sep 2007]
Google proposes global privacy standard
News Marc Rotenberg, executive director of the Electronic Privacy Information Center, called the APEC Privacy Framework "backward looking" and said it "is the weakest international framework for privacy protection, far below what the Europeans require... [14 Sep 2007]
Multiple Description Coding for MJPEG2000 Over Congested 802.11e Wireless LANs
White Paper In the present work, considering the scenario of the real-time delivery of multiple MJPEG2000 video streams over a QoS-enabled 802.11e wireless LAN, it investigates the performance of multiple description coding and compares it with different... [25 May 2007]
Google puts cash into handwriting recognition tech
News Google is sponsoring an artificial-intelligence research group's work to develop advanced technologies for character recognition. The project is headquartered at the Image Understanding and Pattern Recognition (IUPR) research group at the German... [11 Apr 2007]
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