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whitepaper Its customer contact centre is the largest of its kind in Croatia, and employees field hundreds of customer enquiries every day. T-Com is a leading provider of Internet, telephony, and IP services to customers throughout Croatia.
[11 May 2008]
whitepaper KTF's Service Infrastructure Research Centre, part of its Research & Development Institute, has deployed Oracle TimesTen In-Memory Database and Oracle Real Application Clusters (RAC) 10g to develop a fast, integrated subscriber and service...
[11 May 2008]
Case Study Thomson relaunched its thomson.co.uk website about a year ago, with a new search engine capable of navigating customers to the most appropriate holiday packages at the centre of the new design. Usability testing software has helped a holiday...
[09 May 2008]
Comment In the case of a data centre that is at or near capacity, clouds can provide an alternative place to run applications. Since so many people are talking about cloud computing, it really wouldn't hurt to know what it is.
[09 May 2008]
News Working with Intel and supercomputing specialist SGI, the Advanced Supercomputing facility at Nasa's Ames research centre in California will be able to deal with increasingly complex modelling and simulation work.
[09 May 2008]
News These computational workhorses and their predecessors at the Met Office Hadley Centre crunched through global data to produce evidence for the Intergovernmental Panel on Climate Change reports, whose predictions of a 0.2C temperature rise per...
[09 May 2008]
News The announcement comes as a study by the centre-right think tank, Policy Exchange, said the government had missed 60 per cent of its green targets set since 1997, including providing five per cent of electricity from renewables by 2003.
[08 May 2008]
Comment The venues I saw are impressive - particular the Water Cube aquatics centre. I had a fascinating if rather rushed 46 hours in Beijing recently, getting a sneak preview of the 2008 Olympic venues - and meeting the IT team tasked with getting the...
[08 May 2008]
Photo The National Aquatics Centre - otherwise known as the 'Water Cube' will be used for diving, swimming and synchronised swimming. This is the Olympic Green Tennis Centre. The Tennis Centre, as seen close up…
[07 May 2008]
News More on outsourcing… Gov't stung by 'rip-off' outsourcing deals Shell signs $4bn IT outsourcing contract Cloud computing - the data centre of the future? India's fears that other countries are undercutting its dominance of...
[06 May 2008]
whitepaper This paper describes work to expand the PKI for the UK National Grid Service (NGS), to integrate it with site authentication and improve usability. This work is complementary to the UK Shibboleth deployment.
[03 May 2008]
Photo The control centre below is a concentration of sensory data displays, boat controls and communications equipment. In the centre is a large screen powered by a laptop with plotting information. The BT IMOCA 60 is the fruit of a title sponsorship...
[02 May 2008]
News But what we've added to that is a prioritisation process where calls into our call centre from businesses are prioritised over others. Mobile operator O2 UK has launched a business broadband service and extended the coverage of its home broadband...
[01 May 2008]
Photo All calls are directed to the EMRI call centre, which employs 4,382 workers directing some 600 ambulances in response to 1.6 million emergencies each year. The average call centre worker earns $200 per month, compared to $125 per month for the...
[01 May 2008]
News Fahy said the drive for efficiency at Lehman Brothers has meant the company has shifted to charging for internal services based on consumption - by calculating how much resource is required to run individual applications, instead of, say...
[01 May 2008]
Photo The large red 'Scram' button in the centre of the control panel would shut down the reactor in the event of an emergency. The gleaming, primary colours of 1950s sci-fi icon Dan Dare met the vacuum tubes, dials and buttons of post-World War II...
[01 May 2008]
News The world's largest technology services company is offering software that tracks and caps data centre energy consumption, including power for air conditioning to cool server computers. IBM's green data centre initiative has already begun to pay off...
[01 May 2008]
Photo Pictured here is Tata Consultancy Services' campus - the outsourcing company's largest global development centre. The cutting-edge Masternaut Three X telematics system allows a control centre to track 20 gritter lorries that keep a 178km stretch of...
[29 Apr 2008]
News A national centre to co-ordinate strategy for combating fraud in England and Wales should be in place by next year. The Attorney General's Office for England and Wales (AGO) wants a National Fraud Reporting Centre to collate reports of all types of...
[28 Apr 2008]
Photo The centre works on telecommunications, e-governance, biological sciences, ports and shipping. This impressive oval redbrick building is home to Tata Consultancy Services' (TCS) campus, otherwise known as Deccan Park, the company's largest global...
[28 Apr 2008]
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