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Bangalore blooming into innovation hothouse
Comment Today, that same city has metamorphosed into a thriving research and development centre where advances in areas such as chip design, software product design and innovative healthcare products are driving profits for... [27 Nov 2009]
Contact Centres: Optimum service at optimum cost
White Paper Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems. Getting the balance right between meeting the inbound call... [18 Nov 2009]
The Weekly Round-Up: 13.11.09
Round-Up The bad news for those with less than two X chromosomes continues: contact centre staff also said that women are more pleasant to talk to. A whopping 66 per cent of contact centre staff said they... [13 Nov 2009]
Security, Risk and Human Rights: A Vanishing Relationship?
White Paper In contrast to many studies that link the weakening of human rights to the post-September 11th counter-terrorism policies, this paper seeks to attribute it to the gradual disappearance of the person as subject of rights in contemporary... [11 Nov 2009]
No more tax breaks for offshoring?
Comment Do you wish to change location to a different offshore centre and/or use a different range of providers? This has enabled call centre operations to be provided by suppliers belonging outside the EU free... [11 Nov 2009]
Outsourcing the data centre to a carrier neutral data centre operator in Europe
White Paper Should you outsource your data centre? You should if your organization has mission critical IT services, latency dependent Web services, business critical applications, or Internet centric services that need to be... [30 Oct 2009]
Olympics tech team gets ready to put London 2012 IT through its paces
News Next will come the Games' integration lab, a testing centre where every core piece of tech will be put through its paces. With just over 1,000 days to go until the start of the 2012 London Olympics, the team in charge of... [27 Oct 2009]
The Weekly Round-Up: 23.10.09
Round-Up According to the study, whether we end up swearing at call centre agents or simply hanging up in frustration may depend on where we live. The Round-Up can only assume a survey of call centre agents is a... [23 Oct 2009]
Win a luxury New Year's Eve package worth £1,000
News BT Business is offering two nights' accommodation on the 30 and 31 December 2009, for two people to stay in a deluxe double room at luxury boutique hotel The Glasshouse in Edinburgh city centre. This competition is now... [20 Oct 2009]
HP CoE eBook: Learn how to build a Center of Excellence by integrating knowledge, processes and resources.
White Paper Discover keys to creating a Centre of Excellence. Learn how to build a Center of Excellence by integrating knowledge, processes and resources. View the true Application Lifecycle. Learn what other companies have achieved. [07 Oct 2009]
PKI and UDDI Based Trust Centre: An Attempt to Improve Web Service Security
White Paper Nowadays Internet becomes the most used tool for the ever increasing amount of various transactions between institutions, organizations and more generally between clients and providers. Conducted studies and experiments showed that it is... [02 Oct 2009]
Cheat Sheet: Symbian
Cheat Sheet There was pressure on another front too: Apple's creation of the App Store put third-party applications and services at the centre of the smartphone. Symbian? Is that a new brand of indigestion tablet? [01 Oct 2009]
Bletchley Park lands £460,000 funding boost from lottery
News Bletchley, which houses the National Museum of Computing, has won £460,500 from the Heritage Lottery Fund to help fund its restoration and could receive a further £4.1m to transform it into a heritage and educational... [29 Sep 2009]
Eric Schmidt
AS Profile He has also worked as a researcher at the Xerox Palo Alto Research Centre. Google CEO Eric Schmidt makes the Agenda Setters top 10 for the sixth consecutive year in 2009 and rises two places from his 2008 ranking as... [29 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment Customers, faced with a dizzying array of products and services, expect customised offerings and personalisation from their suppliers across all channels whether email, websites, SMS, social networks, traditional mail or call... [25 Sep 2009]
