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Back to reality for Bangalore
Comment One large call centre with European and US customers is now refusing to hire anybody that does not stay within a five-mile radius of their centres: the costs are just too high. Once a high-flying tech hub, Bangalore is... [30 Sep 2008]
Publisher ditches mainframe for €1m savings
News The project will also see IMP consolidating a number of data centres across the world to one in its parent country, Sweden. International publishing company International Masters Publishers (IMP) has ported its mainframe... [12 Sep 2008]
Exclusive: Barclays to offshore 1,800 UK tech jobs
News Barclays is to cut 1,800 IT posts in the UK as part of plans to create centrally managed technology "centres of excellence" in key offshore locations around the globe. This will allow Barclays to create around 1,700 new... [14 Jul 2008]
Aviva strikes $1bn BPO deal
News Over the next three months about 6,000 staff will be transferred from offshore arm Aviva Global Services (AGS) to WNS, which will take over five AGS centres in India and Sri Lanka. Aviva will withdraw from running the... [11 Jul 2008]
UK contact centres up there with world's priciest
News Attrition remains a global problem, with agents being tempted away by the plethora of opportunities in other industries in India and Mexico and centres poaching agents off each in other in the crowded Philippine market. [20 Jun 2008]
How outsourcing saved Zurich's IT
Case Study Zurich CIO Michael Paravicini said that there was no global IT strategy and that its outdated infrastructure relied on too many data centres and incompatible software platforms, with 30 different claim systems in place. [10 Jun 2008]
AstraZeneca simplifies outsourcing rules
News AstraZeneca has outsourcing contracts with a range of providers including BT, Cognizant and IBM across 61 centres globally. Pharmaceutical giant AstraZeneca has simplified its approach to outsourcing by reducing the... [19 May 2008]
China key to Indian IT growth
News China will take centre stage for this growth, with Satyam planning to boost its 1,000-strong employee base there to 10,000 and to increase the number of development centres in the country from the five it currently owns. [21 Apr 2008]
Symantec eyes up ID management space
News Symantec CEO John Thompson mentioned those fields as areas the company is interested in as it tries to become a single-source supplier for management of data centres and protection of data and online transactions. [09 May 2006]
Re:Viewing 2005: The year in outsourcing
News As ever, 2005 was full of controversy in the outsourcing world with collapsing deals, companies bringing outsourced operations back in-house and security breaches at offshore call centres. Independent consultants put the... [20 Dec 2005]
Top 10 deals of the month - February
News Technology: Outsourcing (web hosting, data centres, desktop strategies and its mid-range hardware and software) http://www.silicon.com/a51607 1. That'll do nicely: IBM seals $4bn Amex deal Customer:... [01 Mar 2002]
That'll do nicely: IBM seals $4bn Amex deal
News Big Blue will take care of web hosting, data centres, desktop strategies and its mid-range hardware and software. American Express is hoping to slash its IT budget, which runs to hundreds of millions of dollars, by... [26 Feb 2002]
Web-based call centres set to grow
News Call centres are set to maintain a strong strategic position in business planning, according to research company Ovum. In its latest report - entitled 'Next Generation Call Centres: CTI, Voice and the... [15 Apr 1999]
