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The McCue Interview: Ian Cramb, COO, Citigroup
Comment He says: "It was a major step in terms of number of people because previously it had been a bunch of investment bankers and traders who probably didn't number more than 30 or 50, to 2,500 people doing call centres and... [10 Sep 2008]
The McCue Interview: Phil Pavitt, CIO, Transport for London
Comment Across the various IT teams and whopping £1bn annual tech budget at TfL there are about 500 direct employees (nearer 1,400 when you add in the outsourced pieces), supporting 14,000 desktop PCs, 14,000 handheld devices, 30-plus data... [29 Jul 2008]
MI5 seeking changeable techies
News As well as being able to demonstrate broad experience of IT solution design, candidates must have more in depth experience in at least two of the following areas: data centres; servers and storage; messaging; telephony;... [23 Jun 2008]
Leading a horse to water
Comment Driving through things like the tell-us-once programmes or the work we are doing on contact centres are all critically important and if you asked me what my priority is in 12 months' time, I would give you the same... [23 Jun 2008]
Travis Perkins builds its tech future
Case Study Clive Carter, IT Infrastructure manager of Travis Perkins, told silicon.com: "We bought Wickes in February 2005 and we needed to look at bringing the two data centres together. Logicalis built and tested two data... [20 Jun 2008]
The CIO's route to the top
Comment Wishart, who has a degree in geological sciences and a PGCE teaching qualification spent five years running white-water rafting trips in Kathmandu and outdoor centres in Wales before joining Hoskyns (now Capgemini) in IT... [11 Jun 2008]
The McCue Interview: The AA IT director Trevor Didcock
Comment Breakdown calls either go into one of the AA's physical call centres or to a remote teleworker. It's a time of transition again at the AA. Just four years after a private equity buyout and separation from its then parent... [21 Sep 2007]
The McCue Interview: Richard Snooks, CIO, Capital & Regional
Comment Zone revenue to the web and a new booking system for The Mall shopping centres. It makes money from rises in property value and from management and performance fees for developing the portfolio, which includes The Mall... [09 Jul 2007]
CIO Essentials: Digital bubbles, IM security and tech skills crisis
News Offshore call centres more costly than in UK Ever wondered what CIOs are reading on silicon.com? Our CIO Essentials feature puts you in the picture. Each week a leading IT chief picks his or her top stories from the past... [03 Jul 2007]
Financial services CIOs reveal investment priorities
Comment Earlier this year the company announced plans to save billions of dollars through an IT overhaul that includes closing half of its 42 data centres by the end of 2009, standardising applications and using fewer vendors. [19 Jun 2007]
Financial services CIOs reveal investment priorities
CIO Analysis Earlier this year the company announced plans to save billions of dollars through an IT overhaul that includes closing half of its 42 data centres by the end of 2009, standardising applications and using fewer vendors. [06 Jun 2007]
