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Bangalore blooming into innovation hothouse
Comment No longer just the domain of call centres, Bangalore has matured into the place for world-class research and development, says Saritha Rai. Many of the nearly 700 India-based captive multinational R&D... [27 Nov 2009]
Contact Centres: Optimum service at optimum cost
White Paper Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to... [18 Nov 2009]
The Weekly Round-Up: 23.10.09
Round-Up That's according to a study from Corizon of more than 2,000 consumers that promised to reveal regional, gender and age differences in the way Brits express their frustration with contact centres. Of all Britons, the... [23 Oct 2009]
Beyond Web Analytics - A New Generation of Customer Experience Analytics: Increasing Sales Revenue and Improving Service by Gaining Actionable Multi-Channel Intelligence
White Paper Organisations recognise that understanding how their customers and prospects interact with their websites, together with all other touchpoints such as call centres and face-to-face interactions, plays a vital role in... [16 Sep 2009]
Victoria University of Wellington Empowers Budget Holders With IBM Cognos
White Paper It needed to an easier way to manage budget preparation throughout multiple faculties, schools, institutes and centres of research in an intranet environment. For more than a century, the Victoria University of... [01 Sep 2009]
Cloud Model and Hierarchical Clustering Based Spatial Data Mining Method and Application
White Paper Firstly, according to the weather sampling data from FY-2C images, cluster the brightness values of five wave bands by hierarchical clustering approach based on cloud model, and generate the centres and the parameters of... [29 Aug 2009]
Photos: Forget paper - meet the printer that can print your car parts
Photo There are centres across Europe that are printing out crowns and bridges using the machines, including one in Newbury in the UK. The closest we can get to that today are 3D printers: devices capable of creating solid,... [27 Aug 2009]
No phone, no internet, no electricity: This is no ordinary IT job
News For those who fancy volunteering, the VSO's openings for IT workers fall into two categories; teaching - helping colleges and IT centres to develop curriculums and train existing teachers on using IT, or teaching... [25 Aug 2009]
PayPal goes plastic with debit cards aimed at students - and their parents
News Called Student Accounts, it centres on the use of a special PayPal-branded Mastercard debit card that's tied to a parent's PayPal accounts. PayPal on Tuesday introduced a new service for parents with kids who are in high... [12 Aug 2009]
The Weekly Round-Up: 07.08.09
Round-Up The campaign centres around a 22 minute film called 'The Risk! When T.S. Eliot wrote "April is the cruellest month" he had clearly never faced the prospect of writing pithy news round-ups in August. Silly season is well... [07 Aug 2009]
Biometrics system for foreign students raises MPs' eyebrows
News The challenge with providing biometrics is especially acute for migrants in certain parts of the world where biometric collection centres are few and far between, such as certain African countries. The committee added... [05 Aug 2009]
Mobile operators: Tune in to the customer
Comment One finding that comes out of this latest tranche of research centres around how usage patterns evolve from initial use of mobile, with some interesting correlations between the length of time and depth that users access... [05 Aug 2009]
Photos: Barclays turns to Hollywood to sell security
Photo The campaign centres around a 22 minute film The Risk! Think of a great premise for a Hollywood blockbuster and chances are it wouldn't involve IT security. But Barclays has scored a runaway hit by taking big screen... [03 Aug 2009]
Managed Hosting in Europe: A Review of the Managed Hosting Market and Suppliers in Europe
White Paper Providers house the infrastructure in central data centres accessed by customers over the internet. The term "Managed Hosting" describes the provision of a ready to use IT stack including hardware and infrastructure... [01 Aug 2009]
BBC is taking tech seriously, so give it a break!
Comment The debate often centres on the licence fee - with protestors claiming the Beeb is wasting taxpayers' money. The BBC is a world leader in developing innovative media technology - so cut it some slack, says Tim Ferguson. [31 Jul 2009]
