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Green dream fuels shift in Whitehall

News Rationalising its data centres through virtualisation - recently enabling a cluster of 260 servers to be replaced by just 24. Government IT is undergoing a major shift as Whitehall attempts to revolutionise its approach to green computing.

Tags: energy, climate change, green

[09 May 2008]

UK blueprint on how tech can beat climate change

News Suffolk said it was important for CIOs to begin by mastering the basics in cutting carbon, such as: using equipment for longer, using DC power and fresh air cooling in data centres, switching off computers out-of-hours, reducing employee-to...

Tags: climate change, energy, green it

[08 May 2008]

Childnet helps parents get web savvy

Case Study At home, not only is the resource helping to bring more people onto the digital superhighway but it has provided a valuable resource for local schools to use to engage the parents of the children in their care as they attempt to become centres for...

Tags: parents, children, education

[08 May 2008]

Job boom: Indian outsourcing braced for eight million more

News Overburdened roads and oversubscribed universities in the seven key centres, such as Bangalore, Chennai and Hyderabad mean the industry needs to develop smaller cities such as Amedabad, Coimbatore and Visakhapatnam, the report states.

Tags: india, offshoring, outsourcing

[06 May 2008]

India edgy about outsourcing newbies?

News He added it would help stimulate new development centres and associated infrastructure in India's less developed cities. India's fears that other countries are undercutting its dominance of the global outsourcing market have pushed it into...

Tags: india, offshoring, outsourcing

[06 May 2008]

O2 woos SMEs with broadband deal

News Fairman said the call centres are based in Glasgow and Leeds. Mobile operator O2 UK has launched a business broadband service and extended the coverage of its home broadband offering to the whole of the UK from today.

Tags: broadband, smes, o2

[01 May 2008]

IBM tools to curb data centres' power-hungry appetite?

News The products, announced at an IBM business-partner conference in Los Angeles, are designed to measure power consumption and reduction across energy-hungry computer data centres that run corporate networks and websites.

Tags: data centres, ibm, green

[01 May 2008]

EU healthcare reaps benefits of broadband

The survey also found GPs often transfer data electronically with laboratories (40 percent) — but less often to other health centres (10 percent). European primary healthcare services are benefiting from broadband, says the European Commission, but...

[29 Apr 2008]

Euro e-health getting the right attention

News The survey also found GPs often transfer data electronically with laboratories (40 per cent) - but less to other health centres (10 per cent). An EC e-health survey has found the vast majority (87 per cent) of European doctors use a computer - and...

Tags: telemonitoring, healthcare, e-health

[28 Apr 2008]

Photos: Discover high-tech India

Photo AppLabs, Keane, Microsoft and Oracle Corporation operate offshore development facilities or call centres in this four-quadrant, 10-story building, which includes shops, banks and the Windows of the World restaurant.

Tags: offshoring, india, outsourcing

[28 Apr 2008]

Quocirca's Straight Talking: Just how distributed is your business?

Comment In other cases it is home working that enables staff to work in the first place - for example, agents of virtual call centres permanently based at home. Demand on corporate networks for distributed services these days goes well beyond the usual IT...

Tags: distributed working, networks

[24 Apr 2008]

China key to Indian IT growth

News China will take centre stage for this growth, with Satyam planning to boost its 1,000-strong employee base there to 10,000 and to increase the number of development centres in the country from the five it currently owns.

Tags: satyam, offshore, outsource, centres

[21 Apr 2008]

Corus hammers out £26m IT deal with Capgemini

News Existing IBM and Fujitsu mainframe services will also transition across from Corus sites to Capgemini's data centres in Bristol and Rotherham. Steel manufacturer Corus has extended its IT outsourcing deal to manage its mainframe computers with...

Tags: capgemini, corus

[17 Apr 2008]

Bank admits rising leccy bills on 'green' data centre

News John Killey, head of realty services for Citi, told an audience of IT and financial specialists at the Finexpo Green City event in London last week, that, although the organisation has seen energy consumption remain flat or even fall in some areas...

Tags: green it, bank, data centres

[14 Apr 2008]

Pain Relief for Call Centres

whitepaper It is popular in the press to portray call centres as poor - callers get frustrated when they cannot get through, or when they are met with an automated menu of incomprehensive choices. Then when they do finally get to speak to someone - it is also...

Tags: customer support services

[11 Apr 2008]

A Practical Guide to Modern Warehousing Technology

whitepaper minds, or are already well on the way to becoming standard practice within Distribution Centres. In warehousing technology, there is a continuing trend to 'break down the walls of the warehouse', by providing technology and functionality that, in...

Tags: business intelligence / data warehousing, functionality, wms, erp

[10 Apr 2008]

Google defends privacy policy against EU report

News Google web services generate mountains of more or less anonymous user data that the company stores securely in the massive computer data centres it operates. Google has defended its policy of retaining data on web users for up to 18 months as...

Tags: cookies, eu, search, google

[08 Apr 2008]

Pitney Bowes boosts efficiency with mobile worker app

Case Study Another business benefit of deploying the app is reduced staff costs as Pitney Bowes has been able to reduce headcount in its call centres - though Strain refused to be drawn on the number of jobs that have gone as a result.

Tags: pda, sap, siebel, mobile worker

[08 Apr 2008]

The McCue Interview: Steven Bandrowczak, CIO, Nortel

Comment That includes two major data centres and 12 satellite centres, along with 1,500 servers and 40,000 desktops running Windows XP, and SAP for business applications. There are skills around communication, driving change - CIOs are being asked to do a...

Tags: bandrowczak, cio, nortel

[01 Apr 2008]

Shell signs $4bn IT outsourcing contract

News T-Systems will take over the infrastructure and IT professionals of Shell's global data centres, including three centres in the Netherlands and one each in Malaysia and the US and host the majority of its global SAP services.

Tags: ito, offshoring, outsourcing

[31 Mar 2008]

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