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BPM SOA and Web 2.0: Business Transformation or Train Wreck?
White Paper Fortunately for them, the convergence of a trio of technologies and business practices—business process management (BPM), service-oriented architecture (SOA), and Web... [15 Oct 2009]
Naked CIO: Put more business in IT education
Comment What was extremely prevalent in this process was that those qualified to teach IT bring little or no understanding of IT processes and challenges within businesses. This is where we need to work to... [12 Oct 2009]
IT Service Management Metrics Metrics That Matter: Four Key Benchmarks for Improving IT Performance
White Paper High performing organizations, as identified by the landmark IT Process Institute (ITPI) IT Controls Performance Study published in April 2006, are able to achieve these results by implementing and enforcing two controls. [06 Oct 2009]
The Aligned Organization: How Performance Management Can Align Activities and Resources With Enterprise-Level Strategy and Market Conditions
White Paper The technology is currently available to support the alignment of strategy and execution across the organization and, in the process, to support the necessary cultural change as well. In an unforgiving... [16 Sep 2009]
The Process Architect: The Smart Role in Business Process Management
White Paper Today, more organizations that are facing aggressive market challenges share the same opinion: To be more agile in reacting to market changes, companies have to understand their business processes better and in more... [16 Sep 2009]
Navigating Network Infrastructure Expenditures During Business Transformations
White Paper This paper explores tools and techniques available to business and IT leaders who seek to maintain and increase network availability through management, device feature exploitation and network design,... [30 Aug 2009]
Enabling Effective Change Management With an Integrated Change Control Mechanism
White Paper Managing this process with the help of a comprehensive, fully integrated change management solution allows organizations to exert a higher degree of control over when, why and by whom... [15 Aug 2009]
Discovery and the Configuration Management Database (CMDB)
White Paper When running the business, a CMDB can reduce costs by helping to contain the effects of incidents, improve the process of change, and provide governance and predictability to operations.... [15 Aug 2009]
Business in the 21st century: Stay tuned for brave new world
Comment For more than two decades, a succession of buzz phrases like 'paradigm shift',' process re-engineering' and 'business transformation' have littered the management lexicon.... [11 Aug 2009]
The Altiris CMDB: Because You Have a Business to Run, Not Just an Operating System
White Paper ITIL is recognized for its process oriented quality improvement methods in the new ISO 25000 standards, and is accepted as a valid operational model by the Six Sigma Total Quality Management framework. [05 Aug 2009]
Oracle Team Productivity Center Overview
White Paper Application Lifecycle Management can be described as the management of the lifecycle development practices (requirements, build, test, change control, defect management... [31 Jul 2009]
Operationalizing Compliance Through Business Service Automation
White Paper This white paper presents best practices and recommendations on how IT organizations are aligning datacenter automation, change management, and process workflows across "IT Silos" to... [31 Jul 2009]
Business School Enhances Internal and External Communications With CRM Portal
White Paper In 2007 MBS began a comprehensive process of organisational change. Melbourne Business School (MBS) was founded in 1954 through the University of Melbourne, and its graduate degrees have... [27 Jul 2009]
Ride the Perfect Storm of the Global Credit Crisis - Embrace Fast Process Innovation to Achieve Business Success
White Paper This Webcast panel will discuss how to drive maximum value from your business process management (BPM) initiatives, provide advice on how to select the best BPM solution for you, and... [15 Jul 2009]
Look - No Hands!: Using BPM and Workflow to Drive Work Efficiently Across the Enterprise
White Paper Planning for a Business Process Management (BPM) and workflow implementation bears some resemblance to riding hands free, only on a larger scale. One needs to know where the... [10 Jul 2009]
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