change management business service
How tech is helping gamblers get that casino feeling
News The revamped platform - along with a new 24-hour live betting service - went live in February and can be plugged into third party websites to provide them with the same gaming functionality which they can then tailor for... [23 Oct 2009]
Turbulent times call for an agile application foundation.
White Paper A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. It also covers methods to ensure trust, management and security across... [20 Oct 2009]
BPM SOA and Web 2.0: Business Transformation or Train Wreck?
White Paper Fortunately for them, the convergence of a trio of technologies and business practices—business process management (BPM), service-oriented architecture (SOA), and Web... [15 Oct 2009]
Cash won't cut it: Time to get creative in attracting skilled workers
Comment Motivation, he says, is based on three key elements: autonomy (the urge to direct our own lives), mastery (the desire to get better and better at something that matters) and purpose (the yearning to do what we do in the... [13 Oct 2009]
Configuration and Change Management for IT Compliance and Risk Management: The Tripwire Approach
White Paper Managing change and satisfying compliance requirements are critical parts of the IT department's service delivery mission. Accidental or unplanned changes to the IT configuration, or configuration... [05 Oct 2009]
IT Service Management Metrics Metrics That Matter: Four Key Benchmarks for Improving IT Performance
White Paper They have integrated those processes and controls into how they manage almost every aspect of their daily work, helping them achieve their business goals and find variance before it causes a catastrophic outage, failed... [05 Oct 2009]
Businesses fail to appreciate the value of IT
News In the survey carried out by IT service management provider, Axios, more than a third (39 per cent) said the decision makers within the business aren't able to understand the value that... [25 Sep 2009]
Intel chip expert heads to EMC
News We thank Pat and Bruce for many years of service to Intel and wish them well in their future endeavors," Otellini said in a statement. Intel has reorganised its upper management, and one executive, Pat... [15 Sep 2009]
New HP ITSM Software Supports Business Change at South African Telecommunications Giant
White Paper Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network... [28 Aug 2009]
Operationalizing Compliance Through Business Service Automation
White Paper This white paper provides IT executives and staff with key considerations and best practices for reducing risk and improving compliance visibility across the IT service life cycle. The paper discusses how aligning... [31 Jul 2009]
Orange: New home for ad-funded mobile operator who gave away free credit
News The ad-funded mobile virtual network operator Blyk will cease to run its service and instead provide advertising technology to Orange, the companies announced on Monday. A Blyk spokesperson told silicon.com sister site... [28 Jul 2009]
Next stop HMRC: How TfL CIO will shake up the taxman
Comment Why should outsourcing companies be cashing your cheque when I have brought them back in-house and are offering an exceptional service? Pavitt added that if a pilot of a system allowing travellers in the London Borough... [26 Jun 2009]
Acrobat.com springs out of beta and into the charging zone
News The service, which has more than five million registered users will retain its free version, however there are now usage limitations on certain features that can be unlocked by upgrading to one of the two new premium plans. [15 Jun 2009]
Microsoft Money gets the heave-ho
News After that point, people can continue to use the product but they will no longer be able to get automated data feeds from their banks, credit card companies and other financial service providers. At that point, consumers... [11 Jun 2009]
Beat the recession with BI
Comment Some vendors such as Cognos and Business Objects are also aiming to make BI tools more flexible and affordable by offering hosted BI tools or software as a service (SaaS). CIOs are increasingly being... [10 Jun 2009]
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