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Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Paper IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan's largest listed insurance group. By deploying a service desk solution with integrated incident,... [18 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper Hi Fert is a leader in the Australian fertilizer industry. Hi Fert deployed BMC software for its solution and implemented BMC Service Desk Express Suite, including the Change Management... [11 Jul 2008]
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