call in cheat sheets
Cheat Sheet: CRM
Cheat Sheet All of these areas will generate increased revenue from each customer, streamline call centre operations and make for better informed marketing decisions. Using CRM, call centre staff can quickly access contact history to deal with queries as... [08 Jan 2008]
Cheat Sheet: Social networking
Cheat Sheet In an interview with silicon.com, Michael Birch, CEO of social networking site Bebo, referred to this new breed of adverts - call it 'advertising 2.0' if you will - as "engagement marketing", adding that it is "a more integrated experience" than... [15 Jun 2007]
Cheat Sheet: The Computer Misuse Act
Cheat Sheet The Russian mafia, widely linked with DoS attacks against UK bookies, are hardly likely to throw up their hands in despair and say 'oh well Dmitri, we had a good innings but now there's this new CMA let's call it a day'. [29 Nov 2006]
Cheat Sheet: Open source licences
Cheat Sheet This means the OSI believes these licences fulfil its definition of open source and any software using them can call itself 'OSI Certified Open Source Software'. Open source licences.much of a muchness? [20 Nov 2006]
Cheat Sheet: Mobile location-based services
Cheat Sheet Not one for the UK yet but one that could be a winner is location-based billing - where users get preferential per-minute call rates depending on where they are. How can you use a service without using it in a location? [29 Sep 2006]
Cheat Sheet: FMC
Cheat Sheet When you're on the move, the phone acts as a normal mobile, then once you're in range of the bridging technology - Bluetooth or wi-fi for example - which carries the call from the phone to the access point, the call switches from the cellular... [23 Jun 2006]
Cheat Sheet: Mash-ups
Cheat Sheet There are many mash-ups out there which will take the names and addresses of people and organisations, stored in ways we once thought might be disparate silos of information, and allow you to place an IP phone call in just one click. [26 May 2006]
Cheat Sheet: Security appliances
Cheat Sheet Well as you might imagine, it's an appliance - often a black or silver (techies may call it 'gun metal') box - which handles a lot of your security needs such as antivirus, anti-spam and content filtering. [20 Feb 2006]
Cheat Sheet: Government IT strategy
Cheat Sheet It is looking at slimming down its 130 call centres to give punters one non-emergency number for all enquiries to Her Majesty's government - be that local or central. The government's IT strategy? You mean it's got one? [17 Nov 2005]
Cheat Sheet: Smart phone operating systems
Cheat Sheet A smart phone differs from what you might consider a fairly fancy mobile phone - what some experts might even call a feature phone if it includes a camera, high-quality screen and some other functionality such as a diary - in that it allows... [02 Nov 2004]
Cheat Sheet: Push-to-talk
Cheat Sheet Then of course they can call one-to-many. Operators, for their part, will also say end users only pay for the precise time they speak, rather than the 'quiet time' when someone listens on a regular call, but that will also depend on each network's... [09 Sep 2004]
Cheat Sheet: VoIP
Cheat Sheet This allows you to talk on an ordinary phone and to call people who don't have a VoIP set up at great discounts. The savings are perhaps greatest for businesses with offices around the world, who historically have had to pay the highest rates to... [15 Jun 2004]
Cheat Sheet: Offshoring
Cheat Sheet Talk to most people in the industry and they'll tell you cost savings of 30 to 40 per cent a year are the norm, with Indian graduates starting in call centres earning around £150-£200 per month. It's where companies outsource call centre or IT work... [11 May 2004]
Cheat sheet: Mobile and wireless security
Cheat Sheet I mean there's very little I can do with my phone at the moment except call my wife to record the football. OK, let's start with mobile security. Why should I care? Trust me, that's changing. I mean look at the Finns! [14 Feb 2002]
Cheat Sheet: Spam
Cheat Sheet And why call it spam? It's unwanted email. The electronic form of the postal junk mail you receive every morning. Why should I care? I just chuck my junk mail in the bin every morning - surely doing that to emails is even easier? [03 Jan 2002]
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