crm

Cheat Sheet: CRM

Cheat Sheet CRM - yet another of those dreaded IT industry three letter acronyms. You could say that but CRM - despite being a tech industry buzzword bandied about over the past few years - actually stands for something close to the heart of most businesses...

Tags: customers, crm, microsoft, oracle

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[08 Jan 2008]

Cheat Sheet: Software as a service

Cheat Sheet To date a lot of the innovation we've seen in this space has been in the world of customer relationship management (CRM) and business apps such as enterprise resource planning (ERP) and. Software? As a service?

Tags: netsuite, salesforce automation, saas, software as a service

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[31 Oct 2006]

Cheat Sheet: SOA

Cheat Sheet Other hypothetical examples might be the bank that has grown by one acquisition after another - for example allowing the systems of its retail banking, insurance and mortgage arms to speak with each other and a common CRM system - that uses the...

Tags: soa

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[08 Aug 2006]