customer service in cheat sheets
Cheat Sheet: CRM
Cheat Sheet By using this information, among other things, companies can improve online FAQ sections, prepare customer service staff better and work out how they can serve their customers better in general. You could say that but CRM - despite being a tech... [08 Jan 2008]
Cheat Sheet: Six Sigma
Cheat Sheet The idea is that customer satisfaction improves and, ultimately, the profits of the company using Six Sigma go up. Either service providers will tend to use other terminology, such as 'four nines' or 'five nines' uptime - as in 0.9999 or 0.99999... [30 Nov 2006]
Cheat Sheet: Software as a service
Cheat Sheet To date a lot of the innovation we've seen in this space has been in the world of customer relationship management (CRM) and business apps such as enterprise resource planning (ERP) and. This is because it is hosted by the service provider, rather... [31 Oct 2006]
Cheat Sheet: SOA
Cheat Sheet They are two approaches towards the same goal, in many cases, if we harp back to - say - the above example of a bank trying to get a single view of a customer, a single version of the truth, as they say. [08 Aug 2006]
Cheat Sheet: Security appliances
Cheat Sheet What's the appeal to the customer? It will also be interesting to see what this means for antivirus companies, now launching appliances, who currently provide a service to existing appliance vendors. Of course, a fully managed service - essentially... [20 Feb 2006]
Cheat Sheet: Government IT strategy
Cheat Sheet You may ask - it's really aiming at improving service times, communication, customer satisfaction and trying to stop wasting money by cutting the duplication of data. One of the biggest obstacles to overcome is that in many cases work cannot yet... [17 Nov 2005]
Cheat Sheet: Two-factor authentication
Cheat Sheet Others such as Coutts already use it for some 'high net-worth' customers but only once it's widespread in the mainstream will we know its true impact and better understand its effect on online banking and customer satisfaction. [24 Oct 2005]
Cheat Sheet: Offshoring
Cheat Sheet OK, but I've heard the service from some of these Indian customer service centres is terrible. To date, only anecdotal evidence suggests that some consumers are not happy with service they have experienced from offshore customer-service agents. [11 May 2004]
Cheat Sheet: Micropayments
Cheat Sheet In November 2001 a flaw exposed customer data forcing Microsoft to remove the service temporarily. Rings a bell but do remind me Buying pricey items on the web is easy. For flights, cameras and cars you can shove it all on your credit card. [21 Mar 2002]
Cheat Sheet: i-mode
Cheat Sheet Remember, DoCoMo owns the customer. This revenue goes to the horoscope service provider, and DoCoMo takes a 9 per cent cut. Importantly, it is an always-on service, albeit a slow one, whereas WAP relies on users dialling up pages, which can be... [08 Nov 2001]
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