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Cheat Sheet By using this information, among other things, companies can improve online FAQ sections, prepare customer service staff better and work out how they can serve their customers better in general. Marketing people for example could use information...
[08 Jan 2008]
Cheat Sheet In the US, the majority of states have notification legislation so that if, say, a laptop or mobile is lost with customers' information on it - those customers must be informed their data is at risk. But, if the lost device is encrypted - the...
[28 Nov 2007]
Cheat Sheet We are calling for greater public debate and for the government to consider legislation that would require organisations that suffer information security breaches to alert their customers if there is a chance the breach has put individuals...
[28 Aug 2007]
Cheat Sheet Many banks deal 'off-book' which means they shift shares they are already holding between the customers that want to buy and sell, which is easier than going through the exchanges. You're thinking of Triffids.
[05 Jun 2007]
Cheat Sheet Consultants are always available for hire and several vendors - such as BMC, CA, HP and IBM - have recently embraced Itil and offer tools and other assistance to customers who want to standardise on these processes.
[05 Jun 2007]
Cheat Sheet They don't want faulty products or goods turning up DOA at partners or customers so high-quality production is a must. Six Sigma? All Greek to me. Very funny. Why the six, why the sigma? It's a statistical term.
[30 Nov 2006]
Cheat Sheet The telco had been 'giving it large' about the ambitious project, saying almost all customers will be on the 21CN by the end of the decade but that timeline has since slipped and BT is now saying 2011 looks likely to see the end of the project.
[14 Nov 2006]
Cheat Sheet It varies - some set up virtual shops to show off their real-world wares - others are using their virtual presence as a meeting place for staff and customers. Love it! Cool weapons, blowing away bad guys.
[09 Nov 2006]
Cheat Sheet Again though the SaaS vendors will tell their users the security they have in place is better than anything the user has - given the economies of scale - protecting thousands of customers, and a reputation, rather than just one business.
[31 Oct 2006]
Cheat Sheet And if you don't know it's happening you might miss out on some extra sales, and disappoint potential customers. Most typically this could be any business with customers or users that wants to better understand their behaviour - whether they are...
[03 Oct 2006]
Cheat Sheet Or the travel agent that uses SOA to allow its customers to book cars from a separate car rental company. SOA? It stands for service-oriented architecture. Sometimes people talk about SOAs, even pronouncing it as a word.
[08 Aug 2006]
Cheat Sheet Customers didn't go for it, though, and plans to go live with a service were binned. What is FMC then? Fixed-mobile convergence. Er, great. What's that when it's at home? Fixed-mobile convergence, or FMC, is all about making calls over both your...
[23 Jun 2006]
Cheat Sheet Half a dozen companies will control access to all websites in the world and can extort content producers and retailers for delivering their pages to customers. What's this net neutrality fuss all about?
[16 Jun 2006]
Cheat Sheet There is also the question of whether these appliances are going to appeal to customers who have clearly bought into software already or whether it is a case of adapting to customers' changing needs - or whether these companies will have to go to...
[20 Feb 2006]
Cheat Sheet As mentioned, it could cost a lot for banks to get up to scratch but the benefits will be that banks can compete for customers anywhere in Europe. What's that? Back in 2000, European political big wigs got together in Lisbon.
[14 Feb 2006]
Cheat Sheet Others such as Coutts already use it for some 'high net-worth' customers but only once it's widespread in the mainstream will we know its true impact and better understand its effect on online banking and customer satisfaction.
[24 Oct 2005]
Cheat Sheet The US arm of HSBC is distributing one million of MasterCard's PayPass contactless cards to its customers, who can now use them in McDonalds, 7-Eleven stores, motorway toll booths and cinemas. Contactless payments (CP) - what's that, then?
[11 Oct 2005]
Cheat Sheet Think of it this way: a company may have business relationships with 1,000 different people or companies - partners, suppliers, staff, contractors and customers - who in turn have their own relationships with one another.
[20 Sep 2005]
Cheat Sheet We now have big equipment vendors such as Motorola and Nokia telling their network operator customers how PoC will mean more revenue. Heard a lot about it this year. Something to do with walkie-talkies?
[09 Sep 2004]
Cheat Sheet In addition, internet phones aren't tied to area codes, meaning you can take your number with you when you move or give customers the ability to reach you at a local number when really your office is located far away.
[15 Jun 2004]
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