satisfaction in cheat sheets

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Cheat Sheet: Six Sigma

Cheat Sheet The idea is that customer satisfaction improves and, ultimately, the profits of the company using Six Sigma go up. Six Sigma? All Greek to me. Very funny. Why the six, why the sigma? It's a statistical term. [30 Nov 2006]

Cheat Sheet: Government IT strategy

Cheat Sheet You may ask - it's really aiming at improving service times, communication, customer satisfaction and trying to stop wasting money by cutting the duplication of data. The government's IT strategy? You mean it's got one? [17 Nov 2005]

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