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Cheat Sheet On the software-as-a-service (Saas) side, the main players are Netsuite and Salesforce.com. Using CRM, call centre staff can quickly access contact history to deal with queries as efficiently as possible and provide a better quality of service.
[08 Jan 2008]
Cheat Sheet Isn't that something to do with the Enigma machine and secret service shenanigans? Software is used to encrypt all sorts of data to stop unscrupulous sorts getting that information, from credit card details passing over the internet to emails and...
[28 Nov 2007]
Cheat Sheet Virtualisation has dipped its finger into a variety of IT pies including blades, green computing, grid computing and service-oriented architectures. This concept has been scaled up and various pieces of software have been developed so - for example...
[04 Jun 2007]
Cheat Sheet But Six Sigma can be applied to a service. Either service providers will tend to use other terminology, such as 'four nines' or 'five nines' uptime - as in 0.9999 or 0.99999 - at least in terms of measurement, if not methodology.
[30 Nov 2006]
Cheat Sheet A survey of European businesses also found half have no plans as yet to upgrade to Vista, as they no doubt wait for the bugs to be ironed out in Service Pack 1. Also high-profile security flaws and weaknesses across Microsoft products led to the...
[28 Nov 2006]
Cheat Sheet That said, you should realise that you may well end up paying for open source software - if not through licence fees then through service and support fees, for instance. When using open source in an enterprise, find out which licence the software...
[20 Nov 2006]
Cheat Sheet But the vendors in the software as a service (SaaS) market will tell you their problems are slighter than those faced by customers of on-premise solutions. As a service? Some, such as Gartner say a quarter of all business software revenues will go...
[31 Oct 2006]
Cheat Sheet which is slightly ironic given the revolution taking place in software as a service isn't good news for traditional client/server software. For example web 2.0 covers 'software as a service' (SaaS) - companies are being told they no longer have to...
[21 Aug 2006]
Cheat Sheet SOA is essentially a collection of loosely coupled functions across the IT infrastructure - internal and external - that communicate with each other to provide a particular service or business process.
[08 Aug 2006]
Cheat Sheet So it's basically a case of take Google Maps and mash it up with AN Other service? The service will take ads placed on US uber-listings site Craigslist and will mash them up with Google Maps to make the listings searchable on a map at the click of...
[26 May 2006]
Cheat Sheet Hence many companies are looking to do software and appliance or managed service and appliance, while others have opted for offering managed service and software. A number of traditional antivirus software vendors such as F-Secure, McAfee and...
[20 Feb 2006]
Cheat Sheet The Taiwanese are running a similar system, while Transport for London is beginning trials for a similar service with the Oyster Card. Some experts believe so, citing the fact that the software and hardware capabilities already exist in something...
[11 Oct 2005]
Cheat Sheet All the main software vendors have a CTO. Last time I looked they were a bank, not a software vendor. Their service delivery is all about tech. While silicon.com and others have talked about IT directors as ideally board-level directors for some...
[14 Jul 2004]
Cheat Sheet Again, no final details have been released but it's a safe bet that the service pack will be available from the Microsoft website, through high street computer retailers and it may even be mailed to you.
[06 Jul 2004]
Cheat Sheet For calls from your phone, you'll need to sign up with a service provider; they'll supply you with all the hardware and software you need. However, as with standard phone service, different companies offer different rates, so you'll need to shop...
[15 Jun 2004]
Cheat Sheet Most email providers give a basic level of spam protection to users on request but the software is by no means foolproof. Try using one or signing up with an ISP that offers the service. Also companies have started to realise it is costing them...
[03 Jan 2002]
Cheat Sheet Well, kind of.i-mode is a proprietary mobile data service owned by Japan's NTT DoCoMo. Importantly, it is an always-on service, albeit a slow one, whereas WAP relies on users dialling up pages, which can be tediously slow.
[08 Nov 2001]
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