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Cheat Sheet: CRM

Cheat Sheet And by making customer feedback easier - through the phone, web, email or SMS, more information can be acquired and customers may feel it's easier to follow up any problems they have. The information generated by CRM systems can be used by people... [08 Jan 2008]

Cheat Sheet: Push-to-talk

Cheat Sheet And in spite of all the talk from mobile operators about SMS and other types of data communication, voice is still their big cash cow. They think teenagers will send messages back and forth where once they might have texted (prompting speculation... [09 Sep 2004]

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