child support agency csa
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'Fundamental' flaws in Child Support Agency IT
News It has emerged the Child Support Agency's (CSA) troubled £1.1bn computer system has needed 130 changes in eight years to get it working properly. Now work and pensions minister James Plaskitt has admitted to Parliament the CSA has requested 130... [04 Mar 2008]
Child Support Agency IT system 10 years late
News The government has admitted it will not finish inputting all child-maintenance-claim cases onto the new Child Support Agency (CSA) computer system until 2013 - a decade after it was built. The CSA was branded one of the "worst public administration... [22 Feb 2008]
Why do public sector projects fail?
Comment Just look at the CSA - the situation deteriorated to such an extent that the entire organisation was scrapped. An investigation by the National Audit Office (NAO) found that 'go live' of the system had been authorised, despite the CSA and its... [24 Jul 2007]
Child Support Agency IT woes continue
News A staggering £3.5bn in child maintenance payments from absent parents remains uncollected as the beleaguered Child Support Agency (CSA) continues to battle ongoing problems with its underlying IT systems. [05 Jul 2007]
A litany of disasters has made shared services easy to swallow
Comment An investigation by the National Audit Office (NAO) found that go-live of the system had been authorised, despite the CSA and its supplier being aware that there were 52 defects within the system. One of the most troubled outsourcing projects was... [20 Jun 2007]
Failing Child Support Agency axed
News The failing Child Support Agency (CSA) is to be scrapped and replaced by a new system that will see absent parents who fail to pay maintenance having their passports suspended and being hit with curfews. [24 Jul 2006]
Child Support Agency IT costs rise to £1.1bn
News The Child Support Agency (CSA) IT system has been branded one of the "worst public administration scandals in modern times" after it was revealed the cost will now rise to £1.1bn. He said in a statement: "Ignoring ample warnings, the DWP, the CSA... [30 Jun 2006]
DWP to offshore IT jobs?
News Employees at the DWP, which employs more than 100,000 people and orchestrates the Child Support Agency (CSA), unemployment benefit and state pensions, are threatening to strike this week over proposed job cuts. [23 Jan 2006]
MPs knock EDS for CSA IT failures
News IT services firm EDS has come under fire once again for its involvement with Child Support Agency (CSA) IT, as MPs debated the future of the system yesterday. The Liberal Democrats were rebuked by opposing parties for suggesting the CSA should be... [18 Jan 2006]
EDS still working to fix Child Support IT "defects"
News EDS is still working to resolve technical defects on the controversial and problematic £450m Child Support Agency (CSA) computer system but the government claims performance has improved and that service levels are now "generally being met". [11 Jan 2006]
MPs probe government over EDS
News MPs have asked the government whether they will sack EDS over continuing IT problems in the Child Support Agency (CSA). Since its introduction in 2003 the CSA has writen off £1bn in claims, while around £750m in child support payments remain... [27 Oct 2005]
CSA IT system dogged by problem cases
News Liberal Democrat MP David Laws tabled a parliamentary question asking how many cases have been "stuck" in the CSA's computer system since it was introduced. In response, CSA deputy chief executive Mike Isaac said that in the past six to eight... [03 Aug 2005]
CSA IT work drags on
News The Child Support Agency (CSA) continues the slow process of transferring case records to a new IT system. In addition there are 680,000 financial support applications on the new system, of which 260,000 are still to be assessed. [22 Jul 2005]
Child support IT fiasco costs £11.5m in staff overtime
News The Child Support Agency (CSA) has been forced to pay staff more than £11.5m for hundreds of thousands of hours of overtime since the introduction of a £450m computer system by EDS. The rollout of the CS2 system was delayed by two years, and since... [13 Jun 2005]
Government holds back £13.3m over CSA computer problems
News The government has held back £13.3m in payments to EDS over the last two years amid continuing problems with new computer systems at the Child Support Agency (CSA), it has been revealed. In response to a report by the Work and Pensions Select... [30 Mar 2005]
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