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News It has emerged the Child Support Agency's (CSA) troubled £1.1bn computer system has needed 130 changes in eight years to get it working properly. The agency's CS2 computer system, which was built by EDS, has been plagued with technical problems...
[04 Mar 2008]
News The government has admitted it will not finish inputting all child-maintenance-claim cases onto the new Child Support Agency (CSA) computer system until 2013 - a decade after it was built. The Child Maintenance and Other Payments Bill sets out...
[22 Feb 2008]
Comment One of the most troubled technology outsourcing cases was that of the now defunct Child Support Agency. The outsourced IT system was at the root of the agency's problems. The last decade has been littered with huge public sector IT flops.
[24 Jul 2007]
News A staggering £3.5bn in child maintenance payments from absent parents remains uncollected as the beleaguered Child Support Agency (CSA) continues to battle ongoing problems with its underlying IT systems.
[05 Jul 2007]
Comment One of the most troubled outsourcing projects was the now defunct Child Support Agency. The outsourced IT system was at the root of the agency's problems. If IT suppliers are worried shared services might mean fewer big government contracts, they...
[20 Jun 2007]
News The failing Child Support Agency (CSA) is to be scrapped and replaced by a new system that will see absent parents who fail to pay maintenance having their passports suspended and being hit with curfews.
[24 Jul 2006]
News The Child Support Agency (CSA) IT system has been branded one of the "worst public administration scandals in modern times" after it was revealed the cost will now rise to £1.1bn. From design to delivery and operation, the programme to reform the...
[30 Jun 2006]
Comment We have higher taxes to pay for local and central services, which in the case of the Child Support Agency or the Tax Credits system, squander huge amounts of public money on wasteful, ill-conceived projects, dreamt up by a handful of very large IT...
[20 Feb 2006]
News Employees at the DWP, which employs more than 100,000 people and orchestrates the Child Support Agency (CSA), unemployment benefit and state pensions, are threatening to strike this week over proposed job cuts.
[23 Jan 2006]
News IT services firm EDS has come under fire once again for its involvement with Child Support Agency (CSA) IT, as MPs debated the future of the system yesterday. If the computer system provided by a company, in this case EDS, is not working for one...
[18 Jan 2006]
Leader The plan may be carried out to perfection but there are a number of other projects that still need some creativity to make them succeed - the NHS IT programme and the Child Support Agency to name two.
[12 Jan 2006]
News EDS is still working to resolve technical defects on the controversial and problematic £450m Child Support Agency (CSA) computer system but the government claims performance has improved and that service levels are now "generally being met".
[11 Jan 2006]
News But those cheers were soon replaced with grumbles when it was revealed the government has held back £13.3m in payments to EDS over the past two years amid continuing problems with new computer systems at the Child Support Agency.
[19 Dec 2005]
News Other helplines shamed by the figures include the Benefit Enquiry Line, the Child Support Agency and the Rural Payments Agency. More than a third of all calls to government helplines and call centres have gone unanswered in the past two years...
[09 Dec 2005]
News MPs have asked the government whether they will sack EDS over continuing IT problems in the Child Support Agency (CSA). Since its introduction in 2003 the CSA has writen off £1bn in claims, while around £750m in child support payments remain...
[27 Oct 2005]
News The Child Support Agency continues to have trouble processing thousands of cases through its computer systems. The agency's IT supplier EDS told silicon.com: "There are a number of cases that require intervention each month but then can be...
[03 Aug 2005]
News The Child Support Agency (CSA) continues the slow process of transferring case records to a new IT system. Lord Hunt, under secretary of state at the DWP told silicon.com: "The agency has had problems with its IT system but we are continuing to...
[22 Jul 2005]
News A national organisation to tackle online paedophiles and support child abuse victims is to be set up next year. Police, businesses and charities are to work together in the centre, which will act as a single-point-of-contact for people to report...
[15 Jun 2005]
News The Child Support Agency (CSA) has been forced to pay staff more than £11.5m for hundreds of thousands of hours of overtime since the introduction of a £450m computer system by EDS. MPs last year branded the new IT system an "appalling waste of...
[13 Jun 2005]
News Other technology-related polices from the Liberal Democrats include proposals to scrap what the manifesto described as the "failing" Child Support Agency, which has been hit by IT problems. The Liberal Democrats have made opposition to Labour's...
[14 Apr 2005]
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