citizen local government
Welsh Assembly signs e-procurement contract
News These savings can be reinvested back into better citizen-focused services. Two hundred buyers for the government have been trained to procure goods and services online for central and... [06 Aug 2008]
Panasonic Toughbooks: Durable Mobile Computing - A Government Necessity
White Paper Now more than ever, state and local government agencies nationwide are applying integrated business enterprise solutions to their public safety, criminal justice and citizen service... [03 Jul 2008]
Hillary Clinton talks tech
News The average citizen has been able to voice grievances in the same forum as the editors of the largest newspaper. Should this be accomplished primarily through deregulation and market forces, or should the federal... [03 Jan 2008]
Blackpool saves £2m with contact management
Case Study Blackpool council has consolidated a number of citizen records databases to reduce IT costs by £2m a year. According to the council's assistant director for ICT, Phil Baron, prior to the upgrade the authority was plagued... [06 Aug 2007]
A litany of disasters has made shared services easy to swallow
Comment The idea is that the re-organisation of these on a local or a national basis could free resources that could be re-invested in citizen focused activities and the improvement of services. If IT suppliers... [20 Jun 2007]
Steve Palmer
CIO Profile Citizen access is a key issue in Hillingdon, which is a multi-cultural borough with areas of significant deprivation despite having Heathrow Airport within its boundaries and high levels of commercial investment. [06 Jun 2007]
The Varney Report: An ideal or a blueprint?
Comment But with increasing demands for transparency and taxpayers expecting a better degree of service for the money they are spending, the government is having to toe the customer - or citizen - relationship... [29 May 2007]
Opinion: Why I fear joined-up government
Comment Back in the good old days before every bus, train and lamppost carried a CCTV camera and Ripa (Regulation and Investigatory Power Act) was a twinkle in Home Secretary, Jack Straw's eye, silicon.com asked me to comment on another... [18 Jan 2007]
Brampton Factor: CIO ideology
Comment For the average citizen, the situation is made worse by current government thinking. Yet government insists, despite a complete absence of evidence, that business has an in-built... [16 Jan 2007]
Editor's Blog: Don't knock e-government until you've tried it
Comment Only I'm not sure my local authority is employing it, cutely turning that letter 'C' from 'customer' to 'citizen'. I've had some good experiences with e-government, with my... [17 Nov 2006]
Quocirca's Straight Talking: Why is customer service so hard?
Comment Despite all of these complexities, the potential for imaginative interaction between government and citizen remains immense. As a citizen, I have many ways of interacting with the public... [17 Nov 2006]
Quocirca's Straight Talking: Citywide wi-fi
Comment I-city makes intelligent use of location and personalisation to ensure that services are relevant to the citizen/consumer. In some countries - for example the UK - central government has mandated the... [26 May 2006]
Quocirca's Straight Talking: Gov't IT - get it right
Comment However, two out of the government's three strategic 'transformations' are to do with the business processes, not the IT: designing IT services around the citizen and the move to a shared-services culture. [01 Dec 2005]
Cheat Sheet: Government IT strategy
Cheat Sheet The government is planning to change the face of public services by "designing around the citizen or business, moving to a shared-services culture and improving the professionalism of IT in public sector". [17 Nov 2005]
£5m push to boost online services
News The government claims the UK is leading the EU in terms of the sophistication of public authority e-services for the citizen - but that it is currently below average in terms of take-up. The... [11 Nov 2005]
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