citizen public sector
Inbox: YouTube surveillance, skills gap, Naked speak
Comment Sous-veillance' gives the citizen, at last, another way to answer back. It's time the gov't servants, we, the public, have hired, are made accountable for their actions just like the private... [11 Aug 2008]
Welsh Assembly signs e-procurement contract
News These savings can be reinvested back into better citizen-focused services. The technology is supplied by BravoSolution.silicon.com Public Sector Get the latest public... [06 Aug 2008]
£3bn gov't IT contracts up for grabs
News We are committed to ensuring that future IT services continue to be provided in a way which delivers the best service to the citizen and maximum value for the taxpayer. Other contracts will be awarded for maintaining and... [01 Jul 2008]
Need for "radical change" in gov't data handling
News Justice minister Michael Wills has called for a root-and-branch change in how the government handles citizen data. According to O'Donnell, in response to the raft of public-sector data... [26 Jun 2008]
Can the government offshore with confidence?
Comment In my conversations with government CIO John Suffolk, he has always highlighted the importance of delivering value for money for the citizen. The government can see the attractions of offshoring IT but has yet to decide... [14 Feb 2008]
Microsoft Technology Enables Online Unified Identity Verification Services for 3 Million Citizens and Residents of Kuwait
White Paper This service enables government and commercial businesses to verify the identity information for each citizen or resident of Kuwait to perform a wide range of e-government and e-business web services. [19 Dec 2007]
Whose data is it anyway?
Comment Government, and indeed the private sector, needs to start thinking of citizen data as our data. Eric Woods looks at the possible impact of this debacle on the broader government IT agenda and asks if a... [17 Dec 2007]
Data sharing 'could sap public confidence'
News He said schemes such as the National Identity Register - on which the government plans to hold the personal data of every UK citizen - could lead to an over-intrusive state when combined with data sharing between... [12 Nov 2007]
Scottish council boosts network
News Use will also be extended out to the community through the authority's Citizen Connect service, which allows residents to pay for services and council tax online and through interactive voice response systems. [18 Oct 2007]
Web 2.0 and the public sector
Comment The move towards citizen-centric government takes on a new meaning when we have the facility for large-scale feedback and dialogue on government policies or on the quality of services. Web 2.0-based social computing has... [11 Oct 2007]
Gov shared services spending to hit $1.27bn
News Once the use of shared services has been shown to be beneficial, the approach could also be used for higher value projects such as citizen contact services, tax collection and social payments. Shared services spending in... [06 Sep 2007]
Blackpool saves £2m with contact management
Case Study Blackpool council has consolidated a number of citizen records databases to reduce IT costs by £2m a year. According to the council's assistant director for ICT, Phil Baron, prior to the upgrade the authority was plagued... [06 Aug 2007]
A litany of disasters has made shared services easy to swallow
Comment The idea is that the re-organisation of these on a local or a national basis could free resources that could be re-invested in citizen focused activities and the improvement of services. You've only got to look at the... [20 Jun 2007]
Steve Palmer
CIO Profile Citizen access is a key issue in Hillingdon, which is a multi-cultural borough with areas of significant deprivation despite having Heathrow Airport within its boundaries and high levels of commercial investment. [06 Jun 2007]
The Varney Report: An ideal or a blueprint?
Comment But with increasing demands for transparency and taxpayers expecting a better degree of service for the money they are spending, the government is having to toe the customer - or citizen - relationship line. [29 May 2007]
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