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IBM and BIPT Help Citizens Property Insurance Corp. Increase Customer Service and Decrease Cost

whitepaper Citizens Property wanted to replace aging insurance policy and claims administration system with a Web-based system that provides remote access and increased scalability while reducing manual processing costs.

Tags: customer support services

[11 May 2008]

IBM and Neighborhood America Ease Dialogue Between Citizens and Government Agencies Restoring the Everglades

whitepaper How does the South Florida Water Management District get various federal and state agencies and local governments - not to mention local residents, tourists, environmentalists and business interests - to all collaborate in the complex effort of...

Tags: customer support services

[11 May 2008]

Exploring IT Architecture Disciplines, Part 5: Use an Application Architecture to Bring Your Developers Into the Corporate Fold

whitepaper Now that one has worked out the infrastructure architecture, one can proceed to the development architecture and help make the developers full-fledged corporate citizens. To make the most of existing investments in IT, the development architecture...

Tags: software engineering

[11 May 2008]

Washington State First to Provide a U.S. Western Hemisphere Travel Initiative (WHTI) - Compliant Enhanced Driver License

whitepaper Western Hemisphere Travel Initiative (WHTI) program, U.S.citizens ultimately will need to provide WHTI-compliant proof of identity upon returning to the U.S.from western hemisphere nations. With the implementation of the U.S.

Tags: network security

[03 May 2008]

The Weekly Round-Up: 02.05.08

Round-Up After all, there are small businesses and middle-class citizens to tax heavily. Time heals all wounds. And over at the head offices of HM Revenue & Customs, life is returning to normal. Life is good again.

Tags: iplayer, iphone, blackberry, vista

[02 May 2008]

Europe embracing speedy fat pipes

News EU Commissioner for information society and media, Viviane Reding, said the fact all 27 EU states are promoting IT is helping Europe to compete internationally, while also modernising every day life for European citizens.

Tags: online, i2010, eu, broadband

[18 Apr 2008]

St Albans council signs £2.5m desktop contract

News The contract is part of a move for the council, which serves more than 130,000 citizens, to adopt more flexible working. In a statement, St Albans District Council's head of IT Mutairu Jibril, said: "The council is committed to delivering a first...

Tags: desktop, northgate, council

[17 Apr 2008]

ID cards fuel £147m consultancy bill

News The government plans to start taking the first biometric details from UK citizens for its National Identity Register scheme next year but has delayed the mass roll-out of the scheme until 2015. Home Office spending on consultants shot up from £7.6m...

Tags: home office, biometrics, id cards

[11 Apr 2008]

The Weekly Round-Up: 11.04.08

Round-Up The campaign is an attack on government plans to take the biometric details of UK citizens for ID cards, starting next year. Wanted: fingerprints of one unkempt, jowly, harassed-looking Scottish gentleman.

Tags: windows, yahoo, gordon brown, microsoft

[11 Apr 2008]

IBM: Patient-centric: the 21st Century prescription for healthcare

whitepaper This change is made possible by advances in technology, but is being driven by market forces and societal desire to improve the health of a nation's citizens, while reducing healthcare costs. Throughout the industrialized world, healthcare systems...

Tags: healthcare, health, pressure, organizational

[11 Apr 2008]

IBM: Patient-centric: the 21st Century prescription for healthcare

whitepaper This change is made possible by advances in technology, but is being driven by market forces and societal desire to improve the health of a nation's citizens, while reducing healthcare costs. Throughout the industrialized world, healthcare systems...

Tags: healthcare, health, pressure, organizational

[11 Apr 2008]

e-Government: Enabling Asia-Pacific Governments and Citizens to Do Public Business Differently

whitepaper E-government is the use of information and communications technology (ICT) to promote more efficient and cost-effective government, facilitate more convenient government services, allow greater public access to information, and make government...

Tags: financial management, citizens, government services, delivery

[10 Apr 2008]

Assessing Country Readiness for Results-Based Monitoring and Evaluation Systems

whitepaper An effective, efficient public sector is vital to sustainable development, economic growth, and citizens' well-being. Countries across the globe are facing pressures to reform their public sectors. Results-based monitoring and evaluation systems...

Tags: performance budgeting and management, countries, sector, public sector

[10 Apr 2008]

Building Blocks of e-government: Lessons From Developing Countries

whitepaper It harnesses information and communications technology to transform relationships with citizens and businesses, and between arms of government. E-government is about changing how governments work, share information, and deliver services to external...

Tags: performance budgeting and management, improving, citizens, clients

[10 Apr 2008]

From Multimedia Retrieval to Knowledge Management

whitepaper This paper explores how current traditional applications in multimedia indexing can evolve into fully-fledged knowledge management systems in which multimedia content, audio, video and images, are first class citizens and contribute as much as...

Tags: knowledge management, audio, knowledge, multimedia

[10 Apr 2008]

Environment Ministry Sets Up National Cartographic Portal

whitepaper To help these organisations prevent or anticipate floods, landslides and volcanic activity, the Italian Ministry for the Environment has set up the National Cartographic Portal, www.atlanteitaliano.it, to give citizens, businesses and institutions...

Tags: portals, portal, prevent, disaster

[10 Apr 2008]

An SOA for the Federal Enterprise

whitepaper Probably the most significant driver in the agenda is the call for "simplified delivery of services to citizens. To align an enterprise architecture with the President's Management Agenda for Expanded Electronic Government, artifacts in a strategic...

Tags: enterprise architecture, agenda, president, enterprise architecture

[10 Apr 2008]

Technological Innovation in Public Sector Reform: Chile's Public Procurement e-system

whitepaper Chile's recently reformed public procurement system shows how information technology can make government more efficient, transparent, and accountable - benefiting citizens, businesses, and public agencies.

Tags: procurement and sourcing, sector, citizens, economic

[10 Apr 2008]

Photos: £1,000 reward for PM's fingerprints

Photo The campaign is an attack on government plans to take the biometric details of UK citizens for ID cards, starting next year. Wild West-style wanted posters will offer a £1,000 reward for anyone capturing the fingerprints of the Prime Minister or...

Tags: national identity register, biometrics, id cards

[07 Apr 2008]

IT at fault: Millions pay wrong tax amount

News Her Majesty's Revenue & Customs has promised to fix its computer systems after it was found to have incorrectly taxed up to five million UK citizens. The report by the National Audit Office (NAO) found that up to £880m in pay as you earn (Paye...

Tags: nao, tax, hmrc

[02 Apr 2008]

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