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The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
White Paper By solving the three core areas of SIMPLIFE, Matosinhos hoped to improve the decision support for elected officials and public managers -to improve staff productivity and increase citizen satisfaction. [02 Oct 2009]
Shanghai Social Security Builds Data Warehouse to Support Policymaking and Service Planning
White Paper When the social security card project was initiated in 1998, the Shanghai Municipal Information Commission established the Shanghai Social Security and Citizen Service Center to oversee the development and maintenance of... [01 Oct 2009]
The City of Milan Is "Easier" Thanks to Citizen Relationship Management Platform
White Paper In order to streamline call processing and deliver better municipal services, city set up a dedicated phone number for city services and deployed Microsoft Dynamics CRM as part of the Microsoft... [27 Jul 2009]
City Enhances Service Delivery With Automated Request Management
White Paper To provide exceptional citizen service, the City of Bellevue, Washington, is committed to innovation and responsive government. Bellevue wanted its solution to manage every service request, from the... [27 Jul 2009]
Obama names federal CIO
News Before becoming Washington CTO, Kundra served as assistant secretary of commerce and technology for the state of Virginia, where his role was to use technology to maximise government efficiency and business opportunities in the state -... [06 Mar 2009]
Council trio tighten grip on public data
News London Borough of Brent, Manchester City Council and Surrey County Council have all opted for Experian QAS Gateway for citizen address verification, which harnesses the National Land and Property... [14 Nov 2008]
Indian IT outsourcers look ahead
Comment He went on to set out an agenda for the coming decade that included a national facility for registering land, a unified system for identifying each Indian citizen electronically, and distribution channels that would... [14 Feb 2008]
Cost-Effective Service Through a Modern IT Environment
White Paper The City of Rome wished to streamline its IT infrastructure, improve its citizen-facing services and lower its total cost of ownership. The challenge was to reduce cost of ownership through the... [02 Jun 2007]
From Portal to TouchPoint: Brescia's Concept of Citizen Relationship Management
White Paper Together, the new technologies support enhanced access to City Council services and faster, more effective resolution of citizen queries. The systems comply fully with legislation on... [23 Jan 2007]
Quocirca's Straight Talking: Citywide wi-fi
Comment I-city makes intelligent use of location and personalisation to ensure that services are relevant to the citizen/consumer. A project called I-city in the Belgian city of... [26 May 2006]
Public sector must wake up to CRM
News Public sector organisations, in line with the move towards e-government in the UK, are now expected to be able to manage every aspect of citizen interaction through multiple channels. Angela Waite, president of Socitm... [24 Mar 2006]
'Tunisia not fit to host world web summit'
News The groups had organised a "Citizens' Summit" where they planned to debate the same issues as world leaders, except "from the perspective of citizen groups and the public". Just days before the United Nations-sponsored... [15 Nov 2005]
Norwich given £500k to evaluate e-citizen needs
News This is in addition to the £2.5m the Office of the Deputy Prime Minister (ODPM) gave Norwich City Council (NCC) earlier in the year to research what people want from e-government, an initiative dubbed the... [26 Oct 2005]
Why slam Google's San Fran wi-fi plan?
News Citizen journalism advocate Dan Gillmor concluded that the benefits outweigh the risks. It's unlikely a city like San Francisco with a large contingent of professional protesters and unreconstructed... [03 Oct 2005]
Birmingham takes European e-government crown
News Local governments are also criticised for focusing too much on the private sector use of ecommerce tools, rather than introducing changes with the citizen in mind. Birmingham is Europe's top city for... [27 Jul 2005]
