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silicon.com > Technology > Software

Brampton Factor: Open source goes commercial

Can run-of-the-mill projects make money? Read more

Oct 28, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

Avaya Dives into the Analytics Pool

Avaya Dives into the Analytics Pool

Read Saddletree Research's review of Avaya IQ -- a new addition to Avaya's Customer Interaction Suite, which provides a Read more

Mar 21, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

Avaya IQ - Building Upon the Strengths of CMS

Avaya IQ - Building Upon the Strengths of CMS

The new Avaya Contact Center Reporting system provides a single reporting solution for contact center intelligence. Comp Read more

May 5, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting

Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting

Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, bette Read more

May 5, 2008

silicon.com > White Papers > Software and Web Development > Software Development Tools

MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution

MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution

MakeMyTrip.com wanted to expand its 25-seat Contact Centre to 250 seats. Its key challenge was to find a solution that w Read more

Jun 11, 2008

silicon.com > White Papers > Data Management > Data Tools

Developing a Dashboard to Aid in Effective Project Management

Developing a Dashboard to Aid in Effective Project Management

Accurately tracking programming support activities as a team manager can be a complex task. The overall coordination of Read more

Sep 19, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

Club Tourism International Inc. Optimizes Travel Business by Connecting Centers Nationwide With Avaya IP Telephony

Club Tourism International Inc. Optimizes Travel Business by Connecting Centers Nationwide With Avaya IP Telephony

Club Tourism's former telephone system was unable to handle peak load calls, and was affecting business opportunities. T Read more

Nov 4, 2008

silicon.com > White Papers > Software and Web Development > Internet and Web

MSDN Webcast: Extending Microsoft Content Management Server 2002 Publishing Processes

MSDN Webcast: Extending Microsoft Content Management Server 2002 Publishing Processes

Need a specific workflow to meet the business needs? Microsoft Content Management Server (CMS) has an extensible publish Read more

Dec 4, 2008

silicon.com > Technology > Software

New CMS Leeds to uni's grassroots takeover

New CMS Leeds to uni's grassroots takeover

Case study: How to get users to ditch homebrew and join in with web publishing Read more

Jan 19, 2009

silicon.com > White Papers > IT Management > IT Infrastructure

ITIL V3: Making Business Services Serve the Business

ITIL V3: Making Business Services Serve the Business

ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practi Read more

Mar 18, 2009