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silicon.com > Technology > Software
Brampton Factor: Open source goes commercial
Can run-of-the-mill projects make money? Read more
Oct 28, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Avaya Dives into the Analytics Pool
Read Saddletree Research's review of Avaya IQ -- a new addition to Avaya's Customer Interaction Suite, which provides a Read more
Mar 21, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Avaya IQ - Building Upon the Strengths of CMS
The new Avaya Contact Center Reporting system provides a single reporting solution for contact center intelligence. Comp Read more
May 5, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, bette Read more
May 5, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution
MakeMyTrip.com wanted to expand its 25-seat Contact Centre to 250 seats. Its key challenge was to find a solution that w Read more
Jun 11, 2008
silicon.com > White Papers > Data Management > Data Tools
Developing a Dashboard to Aid in Effective Project Management
Accurately tracking programming support activities as a team manager can be a complex task. The overall coordination of Read more
Sep 19, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Club Tourism International Inc. Optimizes Travel Business by Connecting Centers Nationwide With Avaya IP Telephony
Club Tourism's former telephone system was unable to handle peak load calls, and was affecting business opportunities. T Read more
Nov 4, 2008
silicon.com > White Papers > Software and Web Development > Internet and Web
MSDN Webcast: Extending Microsoft Content Management Server 2002 Publishing Processes
Need a specific workflow to meet the business needs? Microsoft Content Management Server (CMS) has an extensible publish Read more
Dec 4, 2008
silicon.com > Technology > Software
New CMS Leeds to uni's grassroots takeover
Case study: How to get users to ditch homebrew and join in with web publishing Read more
Jan 19, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
ITIL V3: Making Business Services Serve the Business
ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practi Read more
Mar 18, 2009
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